- Report: #1292646
Complaint Review: Pura Vida Lifestyles membership - Cancun
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Author Confirmed
Why?
Pura Vida Lifestyles membership
Kukulcn Boulevard KM 10, Lot 13=B Hotel Zone Cancun, Mexico
Phone:
866-861-6170
Web:
https://www.icerewardslifestyle.com/ms_index?cert=KEEZGGKW&auth=NNRTS78H&title=ICE+Rewards&page_name
Categories:
Business Rating:
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Pura Vida Lifestyles membership Ice Rewards lifestyle Misleading Cancun
he sale agent at Sunset Royal, Cancun offered us a 70 weeks at $399 or less. The sale agent claimed that there are more than 150,000 (4&5 Starts)and resorts to choose from. He said that we could choose any one of these 150,000 hotels and resorts with any size, and only paying $399 or less.
During the sale, I asked them to show me some of the hotels (4&5) starts but they said there is no one book hold 150,000 hotels. However, after becoming a member I found out that www.puravidalifestylestravel.com website has few crappy 3 starts hotels and the hotels we were promised were not there.
Also, Ice website is not
The sale agent did not explain how based on availability works, hotels and resorts only have discount using saving credit, and only gateways for $399 or less. He told us that Ice website only for cruises. Then, we found out that we could book our international weeks from Ice but we have to pay $1400 for another membership or $299 per year in order to get ice benefits.
They mislead us to believe that all hotels and resorts (any size) on both websites only for $399 or less which is not true. Never told us about gateways. Never explain how to use saving credit, or how to deposit week on ice website.
Also they told us that we will get FREE cruise (not paying anything) with our membership. Then, we found out that we have to pay taxes and fixed fees.
This is disappointing and disrespect. Never make promises you could not keep.
Due to all these reasons, We want to cancel our membership and a FULL refund.
2 Updates & Rebuttals
Complain Resolved
#2Author of original report
Fri, March 18, 2016
After writing this report, management team at Sunset Royal Beach Resort recontacted me and we have reached to an agreement. Thank you.
Regards,
Mohammed
Do not trust them
#3Author of original report
Thu, March 10, 2016
Do not ever trust Pura vida or ice, save your money and time. Do not buy any membership from them, they are misleading and disrespectfull. Do not trust a word the saleman says.
