- Report: #1073566
Complaint Review: Puravida Lefestyles - Cancún, Q.Roo Internet
-
Author Not Confirmed
Why?
Puravida Lefestyles
Blvd. Kukulcán Km. 3.5, Zona Hotelera Cancún, Q.Roo, 77500 Internet, Mexico
Phone:
1 866 861 6170
Web:
www.sunsetworld.net
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Puravida Lefestyles Premiere Cancun Vacations Puravida Lifestyles Scam....Won't let you cancel Cancún, Q.Roo México Internet
Bought into a high pressure sales pitch because they had served us alcohol all afternoon. You had to sign that day otherwise you could not get the deal. Supposedly, we purchased and are unable to cancel a vacation package. When it said we had 15 days that you had to cancel in writing and that was done by myself. Now, they say we cannot cancel anything, stating everything had to be cancelled within 5 days (which they make sure you are still on vacation on the 5th day by scheduling your appt the 2nd day you are there.) The only 5 day clause theey speak of was for a full refund of the downpayment.
3 Updates & Rebuttals
Deby
New York,New York,
United States
reply
#2Consumer Comment
Thu, November 23, 2017
well , having a timeshare is a very complicated stuff, so you need to know how timeshare business works, exist many people that they dont know anything and only buy without knowledge , i had a very bad experience years ago with a mexican resort, so i started to looking for some help , and i found this site
https://www.timesharescam.com/blog/206-how-to-get-out-of-a-timeshare/
there exist many situations and possible solutions , very usefull for me , hope can help you.
Pura Vida Quality Control
Cancun,Resolution
#3UPDATE Employee ..inside information
Wed, August 14, 2013
We take all client criticism very seriously and do our best to address each issue in order to reach an amicable resolution. We have, this date, begun to process your refund and same should be received by you over the next couple of days. We thank you for bringing this matter to our attention as and for allowing us to resolve your concerns. It is customer feedback such as yours that permits us to continually improve our quality of service and company as a whole.
Sincerely,
QUALITY CONTROL
PURA VIDA LIFESTYLES
Misty
Owego,New York,
Refund will be given
#4Author of original report
Wed, August 14, 2013
Per Christina at Sunset Group Corporate office....they willbe issuing a full refund. Will be very happy to have my money back!!!
