- Report: #1358098
Complaint Review: Pure Talk USA - Internet
Reported By:
Hager family -
Statesville, North Carolina, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Pure Talk USA
Internet, USA
Web:
puretalkusa.com
Categories:
Business Rating:
(0)
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Pure Talk USA Damaged phone Internet
I had a new phone and needed to activate it. Tried to do it online, but could not so I had to call in. The tech rep that I got told me that I did not have the SIM card in correctly, though I knew that I had went by the phone instructions to install it. I could not get the phone to activate and he kept telling me that I did not have the card pushed in enough. I kept saying that the card was in as far as possible, and he argued with me. He said that the phone would eject the card IF I would push it in far enough. I told him that the phone did not appear to have an ejection slot- but being the owner of the phone I guess I was not supposed to know what I was talking about.
Well the card was pushed in so far that it could not come out. I tried tweezers, and finally had to use duck tape to roll into a square and gently try to get the card out. Problem was that the metal connector plate now had a small dent in it.
I ended up having to send it back to the manufacturer and pay them $75 to fix a phone damaged because the tech rep thought that he knew more about a new phone than the customer who owned it. I think that if a rep gives instruction over the phone that damage a phone that it is no different than if you took the phone into a shop and they damaged it there.
When I called back and was finally able to get the NEW new phone activated, I dealt with a very grumpy employee. Yes take out your bad day on an innocent customer! Good way to lose businesss.
