Emily
St. Pete,#2Consumer Suggestion
Thu, January 17, 2008
The best method to resolve claims like this is to work with your bank! I signed up for this magazine deal to help some guy earn points for a trip against my better judgment and cut him a check for $55. He never told me how to cancel or if I changed my mind, how to contact the company and no receipt was issued. I put a stop payment on the check the next day, thinking I was in the clear. Two months later, I see an electronic check that debited $80 from my account. The funny thing was that this company issued check was using the SAME CHECK NUMBER as my canceled check! I immediately called my bank and they issued me a credit. They did recommend I change my account number to further prevent this company from dipping into my funds. My advice is, go with your gut and if you think it's fishy, always leave a paper trail (use a check!), get all the information, get a receipt, and never give out your debit/credit card number verbally. Unfortunately, this company is getting a bad rap because of it's employees not giving all the information needed. I signed up for this website to help others, I hope I did.
South Coast Circulation/purebred Sales
Escondido,#3UPDATE Employee
Thu, October 04, 2007
I feel the report written here is very unfair. This report on your website was written by the mother, Lisa (not the person who purchased the order) before we were even given a chance to respond. Immediately upon receiving the fax (yes, we did answer immediately) we began a full investigation and it was found that the best resolution in this instance would be a refund. A FULL REFUND WAS ISSUED TO THE CONSUMER!! I do think it is unfair that we now have consumers who assume we are a "Scam"??? just from reading this very unfair letter. Too bad she didn't take a minute to update the outcome. I certainly don't understand how a full refund can be called a "SCAM". Our Customer Service department is most happy to help any customer who feels they have a problem.
Bill
Poulan,#4Consumer Comment
Sat, May 12, 2007
You never mentioned WHAT the scam was.