Complaint Review: Quality Move - Chicago Illinois

I tried to file a complaint on your website, but was unsuccessful. Hopefully this email will reach an actual person.

Hello, my name is Christopher Marlin, and I have a complaint

about a moving company called, Quality Move.

 Let me begin by saying I will try to be as unbiased as

possible and only state the facts.

I moved from Rochelle,IL to

Phoenix, AZ. I hired a moving company called Quality Move out of Chicago. They

quoted me $1922.15 to move my belonging to Arizona.

 Once they loaded the truck I was given a bill for $3725.49. As

I was on a time crunch due to a new job, I was forced to pay them $2000.00 up

front and try to come up with the difference somehow. They then charged me

$300.00 a month for storage because they said they were storing it in a climate

controlled facility that had to have access to trucks to be able to back up to

a loading dock. That wasn’t true. They stored it in a 10’ x 20’ self storage

unit in Phoenix, AZ. The unit itself was only $152.00 a month and was NOT

climate controlled.

They charged me a redelivery fee of $1000.00 because they said

they couldn’t deliver my belongings and said they returned them to Chicago in

August of 2010, when in actuality; they stored them in a facility in Arizona on

July 13, 2010. Due to financial hardship and hidden costs and over-charging, I

couldn’t afford to have my things delivered until March 01, 2011. 

When I was able to have my property delivered, I

had to go

to the storage facility myself and help the movers. This is where I saw

the mishandling

of my personal property. The key to the unit was placed under the door

for easy access instead of in a secure location. My washing machine was

placed upside-down on top of my

dryer which damaged the washer causing it to leak out all the oil in the

motor,

my guitar was placed under a dresser, my $10,000.00 worth of comic books

in

boxes were under a dresser, dishes and pictures were broken, and

mattresses and

couch were covered in dirt. I attempted to sell some of my personal

items, but was

unable to due to damages to multiple items to include: a washing machine

(turned upside-down leaking out the oil from the motor and damaging the

timer

/dial), toaster oven (with broken support legs), electric medical muscle

stimulator (doesn't work at all).

 This is from their website:

 Our Warehouse

Quality Move Co. offers storage in our state of the art facility located in

Chicago, Illinois.  Our heated warehouse is fully containerized to offer

the safest possible storage for your belongings.  It is protected from

fire and features 24 hour video surveillance for the best possible theft

protection in the industry. Our storage is not accessible to the public to

insure the safety of all of our client's possessions. If you do require storage

please contact one of our friendly relocation specialists to get more

information.

 This is a copy I wrote to Quality Move:

George,

Please find attached a letter that I filed with Ripoff Report.

I am offering you the opportunity to make this right. I do not want a

full refund, just a refund of what you overcharged me. If you are

willing to work with me, I will update my filing with a positive report

reflecting your good business practices and I will convey your eagerness

to satisfy a complaint and make things right.

My calculations show that you overcharged me by:

$1000.00    Redelivery Fee (For redelivery, but you never left the storage with it until March, 2011.)

$888.00   

  Storage Fee (You charged me $300.00/mo for climate controlled and the

cost was only $152.00/mo for not climate controlled.)

$1038.85    The difference in what you

quoted me and what you charge.me

Total - $2926.85

If we are unable to come to an agreement, I will also file this same report with the Better Business Bureau.

Thank you for your time and consideration in this matter.

Christopher