- Report: #1441832
Complaint Review: queen city graphic design - New Richmond Ohio
-
Author Not Confirmed
Why?
queen city graphic design
2776 State Route 132 New Richmond, 45157 Ohio, United States
Phone:
513-767-0206
Web:
https://www.facebook.com/ThatSignguy513/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
queen city graphic design Terrible Products and Customer service New Richmond Ohio
Report Attachments
I would HIGHLY advise against anyone from hiring Queen City Graphic Design/Kevin Elliott to do any screen printing or Embroidery services.
I hired Kevin to print 301 t-shirts for my business and the quality in which they were completed was horrendous. Kevin was very quick to respond for our initial consultation/sales meeting in which we selected the products and pricing. Kevin then delivered the shirts and asked if he could be paid. I was not at the office and should not have paid him before inspecting the shirts, but I trusted Kevin and went ahead and paid him in full. This was just shy of $2,000.
Once I returned to the office and had a chance to inspect the shirts, I noticed many issues with the overall quality of the products delivered.The ink was not printed neatly and was dripped all over the shirts. The logos were printed crooked on most of them, front and back. The logos on the rear of the shirts were all located at different heights and there was no pattern for any one group of shirts.
Overall, the quality is beyond terrible.
I tried to reach Kevin for several days leaving multiple voicemails with no response. I finally reached him after calling him numerous time within a short time span. He mentioned that he had phone issues and was just leaving Verizon. He informed me that he would stop by that afternoon or the next day and resolve the issue. He informed me that his part time employees did the work and that he did not inspect it before delivering.
I never saw or heard from Kevin for the next week. I then reached out via text after he would not answer my phone calls. He finally responded and gave me the excuse of he was working another job 18 hours a day and that the t shirt business was his side business. He informed me that he would contact me and stop by in the next few days and issue me a partial refund to make it right.
Once again, I never heard from Kevin for a week. I reached back out via text and asked when he would stop by to resolve the issue. No response. Ive sent several messages since and received no response.
This guy was johnny on the spot when a sale was available, but once had issues with his crappy products, he is no where to be found. The worst customer service Ive ever experienced.
Again steer clear of this guy and this so called business.
I wish I could upload pictures to this review to show everyone how bad his shirts really are.
