- Report: #1219637
Complaint Review: Quest Savers - Internet
-
Author Confirmed
Why?
Quest Savers
Internet, USA
Phone:
1-800-527-1656
Web:
www.qsmembers.com
Categories:
Business Rating:
(0)
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Quest Savers qsmembers Scott King, Vice President Stonebridge Benefit Services,Inc, we don;t handle quest savers,there is no more quest savers,monthly fees goes to cyberspace Plano, Texas
I have been a member of Quest Savers since 2003. In the first couple of years i was able to access the web site associated with this club. Every month since April of 2003, they have deducted $8.95 from my checking account.
Have not tried to access the web site until recently. Was not able to travel. But several months ago my grand daughter was flown to Mott Childrens cancer center in Ann Arbor, Mi. I tried to get on the web site to check prices and reserve a motel room.
I tried every password i have used. I have written down the password so i would always have it available in case i forgot it.It would not work. I went to the forgot password linc and it did not recognize my info.
I called the membership phone number. They told me the site was under construction and would be available in a few days. It was not. I called again. This person told me they no longer handled Quest Savers, but did not know who. I called again and this person told me she would send member info about motels. I waited several weeks. Called again. Another promise to send info. The material arrived a few days ago. It does not have the book with motels listed by states. The letter i received with it said it was enclosed. All the info to reach them was the same as in the beginning. Web site and phone numbers.
I called again. I could not talk to Scott King because there was too many people and she would not be able to locate him. Then they tell me quest savers is no longer in existance. So who is getting my monthly fee? They don't know that either.The travel center listed on their info is just that and not associated with quest saver. This report is the only thing I know of to try to get answers and refund.
1 Updates & Rebuttals
Consumer Affairs
Plano,Texas,
United States of America
Consumer Affairs
#2UPDATE Employee
Thu, April 02, 2015
At QuestSavers nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number or membership number to us at [email protected], by fax to 972-881-4072 or by mail to 2700 West Plano Parkway, Plano TX 75075.
