- Report: #757679
Complaint Review: Quibids - Internet
Reported By:
Pattie1616 -
Waltham, Massachusetts, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Quibids
Internet, United States of America
Phone:
Web:
www.quibids.com
Categories:
Business Rating:
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Quibids Reserve, Froze Auction, Video proof C/s didn't care, On pretty much all auctions $150+ Internet
I started Quibids, and quickly won an auction for only 1 bid which was really $60. I did not have a problem with each bid being $60 they explained that before signing up, but after I won more then a few auctions I decided to start bidding on auctions that actually makes a difference, and actually makes it so I do save money on the items i'm bidding on.I was bidding on a Samsung Galaxy and I had the last bid while it counted down to 1, and then it just stayed there for well over 30 seconds and then the auction started back up again giving plenty of time for other people bidding to bid. I have this all on video. I have e-mailed Quibids a number of times about this issue. The video clearly states and shows I should have won. When I e-mailed Quibids the first time they replied with what was definitely a copy and paste e-mail stating that the last second always seems longer then it really is because it's the last second. Also went into this whole technical lag thing saying that it will round itself up or down to the nearest second. Throughout the whole e-mail and the excuses that were made I added up every second that he tried using as an excuse and it still went way over the max amount of time.I replied stating that the video clearly shows it being a lot longer then any lag seconds or any internet connection issue. Then after I replied to that and opened another ticket. Another employee replied copying and pasted the same exact e-mail obviously not even reading what I said in the e-mail he replied to. Also not watching the video I had asked him to watch.
It sees like they were a little surprised that I had proof of the last second really being about 30 seconds they finally just said "Sorry there was nothing they could do, I did not win"
Ever since i've had this issue, I've been trying to actually get a cheap win at an auction so I can clearly state the difference, but I have not been able to win anything. Quibids covenietely freezes up when I try to win an auction to show the difference on video.
I have all the e-mails that Quibids replied to me, and still the video's saved that show that Quibids did scam me and I'm sure a lot of more people out.
It sees like they were a little surprised that I had proof of the last second really being about 30 seconds they finally just said "Sorry there was nothing they could do, I did not win"
Ever since i've had this issue, I've been trying to actually get a cheap win at an auction so I can clearly state the difference, but I have not been able to win anything. Quibids covenietely freezes up when I try to win an auction to show the difference on video.
I have all the e-mails that Quibids replied to me, and still the video's saved that show that Quibids did scam me and I'm sure a lot of more people out.
5 Updates & Rebuttals
Boston Attorney
Boston,Massachusetts,
United States of America
Contact Massachusetts Attorney General or Private Attorney
#2Consumer Suggestion
Wed, December 07, 2011
Pattie,
I am a Boston attorney whose practices focused on civil litigation. I am investigating whether Quibids may have violated Massachusetts laws that prohibit deceitful trade practices, unlicensed auctions, and/or unlicensed gaming activities. I would like to learn more about your experience. Please call me at 617-630-2050. Thank you.
--Attorney Paul Morenberg
Ramjet
Somewhere,Michigan,
U.S.A.
Don't give them any more money
#3Consumer Comment
Mon, August 15, 2011
There is some indication they are being addressed by the courts.
In the meantime I'd recommend people do not send them any money.
Pattie1616
Waltham,Massachusetts,
United States of America
Not a internet lag.
#4Author of original report
Mon, August 15, 2011
See every employee talks about a lag and thinking that talking technical may work on some people. I work technical for internet I know the difference betweeen a lag, and what is just not right. This video shows it counting down from 10 all the way to 1 with me winning. THen stopping at one. On the video I have time to show what the product was, the people bidding against, the price it was freezing on, the bids it was still taking from me even know it wasn't actually doing anything. I have a video over 2 minutes long. That is no lag. I was also told by an employee that Google Chrome is needed if I didn't want it to lag even more in the video it also shows that I was using Google Chrome. There is no way to explain why I didn't win so finally an employee said I didn't win and there is nothing anyone can do. I asked them to explain the video but nothing was done.
This is the Truth
St Petersburg,Florida,
USA
Quibid Employee: Internet Liars
#5Consumer Comment
Thu, August 11, 2011
This Quibid Emplyee is an Internet Liar and uses the justification of a technical issue to substantiate a claim that they somehow did not scam the individual mentioned
The employee who obviously does not want to lose his job will of course speak positively about an establishment that has therefore acted negatively.
This employee should only be seen as a liar and is a reflection of the company that is just the same!
Report Attachments
J4me10
Oklahoma City,Oklahoma,
USA
Internet Lag
#6UPDATE Employee
Thu, August 11, 2011
I'm sorry to hear about that experience. Real quick, I would like to clarify that every bid is just $0.60, not $60. Regarding your situation, QuiBids has a very sophisticated system that minimizes lag and optimizes performance for our customers. However, because of inherent limitations with how the internet works, sometimes lag does occur on auctions. This is a rare occurrence, but because it can occur we must rely on our terms and conditions to clarify the procedures if there are issues with auctions. In the terms and conditions it states [look up the real verbiage] that the winning bid is determined by what the QuiBids database servers determine is the last bid. We care strongly about our customers having a great experience on QuiBids, and we apologize for any difficulties that may have happened on this auction.
In instances when this may occur, also know there is always the BuyNow feature that can be utilized. If you would like the BuyNow opened up for that auction, please write in to let us know. We understand your frustration and again, apologize for any inconveniences.
