Richard Spillman has 3 offices in Beaumont Texas. My test strips were received there the 19th of November. I tried emailing and calling numerous times but never received a reply. Only after I filed a complaint with the BBB did he contact me. He apologized for not getting back to me claims to have mailed a check to me using 2 days priority mail. I called my local post office and was told that he had bought a label online but the check was never taken to the post office. The man is a con artist.