- Report: #623124
Complaint Review: Quicken Loans Inc - Internet Internet
Reported By:
Bman -
Philadelphia, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Quicken Loans Inc
20555 Victor Parkway, Livonia, MI 48152 Internet, Internet, United States of America
Phone:
734-437-2515
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Quicken Loans Inc Quicken Loans REFUND promised by Closson Clay, AKA Clayton Internet
It is best to read the words of a person that promises to get me my deposit back - maybe a pattern is forming given the other complaints?
Sent: Tuesday, June 22, 2010 6:08 PM
Bruce,
Ive seen
your comments on the Quicken Loans blog. I understand a little bit about your
situation (based on what Ive read ) and what happened when you worked with us
last year, but wanted to see if youd be willing to talk with me about this.
I know
youve talked extensively with our Client Relations team and Im not sure if I
can help, but Id like to talk to you if youre willing to clearly explain what
happened. I can call you or we can communicate over email. I just would like a
little more background on exactly what happened and how your relationship with
Quicken Loans soured to the point you feel we cheated you.
Do you
have a few minutes to talk? Please let me know. Again, Im not sure if I help,
but I might be able to if I understand more.
Thanks
Clayton Closson
Quicken
Loans Marketing
734-437-2515
Sent: Monday, June 28, 2010 5:13 PM
Hi Bruce
I'm still looking into this. I may need to talk to you tomorrow if you have a
second to recap everything before I take this to my team leaders to consider a
refund. But here's what I know:
You wanted to refinance. You were quoted a rate and some costs. After you
submitted your online docs (esigned your Interest Rate Disclosure Form and your
Good Faith Estimate), your credit card was charged $500 which is our standard
procedure. At that point you realized you were being charged 4 discount points
which you claim weren't disclosed in previous conversations.
Once you saw these discount points, you decided to not move forward, and we
retained your deposit, which is our standard procedure (and was included in
your signed documents).
Is there anything else? The more information I have the better. There was no
appraisal, correct?
Thanks
Clayton
From: Closson, Clay [[email protected]]
Sent: Tuesday, July 06, 2010 9:44 AM
To: Mathews, Bruce R.
Subject: RE: CitiCard with Explanation
Hi Bruce
Still looking into this. I hope to have an answer by the end of the week.
Clayton
4 Updates & Rebuttals
Bman
Philadelphia,Pennsylvania,
United States of America
SIGNATURE = $500
#2Author of original report
Tue, July 20, 2010
You are pigs masquerading as a business.
Bman
Philadelphia,Pennsylvania,
United States of America
Stop the Excuses and Do The Right Thing!
#3Author of original report
Mon, July 19, 2010
I finally get an answer from the person employed to handle
complaints on this site. Kelly whoever you are? Your job is to rationalize and make
excuses for defrauding potential customers and using less that ethical business
practices. Once you would get a product for half a thousand dollars! You and
your company are amoral and are composed by (from my experience with you so
far) JERKS. You word means nothing. I knew that your sleazy business would not
honor any words given me which am what the past was made. If you would do the
right thing than I would also speak clearly about that. I challenge you to do
the RIGHT THING.
Kelly at QuickenLoans
Livonia,Michigan,
USA
Response from Quicken Loans
#4UPDATE Employee
Mon, July 19, 2010
Hi again Bruce -
Thanks for updating. While I realize you had been emailing with Clayton and had said he would look into your loan, he did not promise you a refund. He said he would look into it, but never promised you a refund. That's clear to anyone who will read what you've posted here.
Each person you've talked to here has investigated your situation and the outcome will always be the same. You signed your application, authorizing and agreeing to the deposit policy. This policy states "This deposit will not be refunded if you don't fully cooperate in or complete the application process, choose to withdraw the application or choose not to close the transaction for any reason."
Our policy is available on our website: https://www.quickenloans.com/about/quicken-loans-deposit and also on Youtube: http://www.youtube.com/watch?v=YNumQBaCWMM We hope that by providing our deposit policy through a formal disclosure and on the web, our clients will be well aware how the deposit works. We have nothing to hide.
Clayton will not be replying to you via email. You can consider this his response, wherein I will echo what we have communicated several times: our decision has not changed and we will retain your deposit in accordance with the documents you signed.
If you have any further questions, please email me directly: [email protected]
Thanks,
Kelly
Quicken Loans
[email protected]
Bman
Philadelphia,Pennsylvania,
United States of America
NOTHING YET...
#5Author of original report
Mon, July 19, 2010
I have received no word from this company about my refund.
They gave NO SERVICE and still charged me a $500 deposit! They throw it against
the wall and if it sticks they keep it. TOTALLY DESPICABLE BUSINESS
PRACTICE! May the company close its doors and all those that scammed us
loose their jobs! As usual they lied, Clayton had NO INTENTION of resolving this issue instead he wanted another shot at getting me to refinance.
