Quicken Loans screwed up over several issues. The major issue was their using the appraisal company TSI. TSI sent Leah Heckler, Asian & spoke very poor English. I was informed i could ask questions after the appraisal. I was sitting in the living room & I have a foot injury. My son would help me go to my bedroom. She would not allow time for this & had him throw a comforter over me. She then argued with my son over black on carpet yet the carpet was being removed & he is not the homeowner. The comps she provided were low quality & she would not allow me to provide a list of improvements done to the property. She gave me a very low appraisal which changed the dynamic of my loan with Quicken Loans. I then looked @ Google & found all the complaints made & why. I have spoken to both companies & neither will step up to the plate to resolve these issues or close the loan.
Carl@QL
Detroit,#2UPDATE Employee
Mon, September 26, 2016
Hi, Tasha,
We're sorry to hear about the issues you're experiencing and can certainly research your situation to understand what caused this. Please send me an email at [email protected]. Thanks!