Complaint Review: Quicken Loans - Livonia Michigan

Mildy Amused, I am sorry to hear about your recent bad luck at Quicken. The good news is that this will be a blessing in disguise for you. First of all, the sigh of relief when you leave the Quicken offices for the last time is honestly one of the greatest feelings in the world. The feeling of knowing that you never have to go back to that place again is indescribable. You will know what I mean when you experience it. Also, the best part about your experience will be that you will appreciate your next job that much more. You will be making more money, working less hours, and enjoying yourself MUCH MUCH more. You will never ever take a job for granted again. I hope you are able to move forward in your professional life with as little down time as possible. In the meantime, I hope you are making the best use of your remaining time at Quicken. I left Quicken in early July before a lot of this craziness happened. I wasn't put on letter so I don't have the documentation for a lot of the things that Eric Morath is looking for. I hope you are able to help out with some of this because I am sure that Quicken's day is coming soon. Also, please pass on the word about this website at work. I know "The Guy" restricts use of this site, but maybe bankers will feel like adding their 2 cents from their home computer after their 14 hour work days days.

I have to say this is all really sad. I was fired at the end of August. I was not put on the letter. I was fired for a very stupid petty reason, when everyone else was getting canned. I had very very good production for my tenure, about 2 million or more in folders 4 straight months until August, when all the products got dropped. I struggled in August terribly. I bought into Quicken. I was a newlywed and quit my great job to work at Quicken because i believed it was an awesome oppurtunity. I defended Quicken to the death to my wife when she questioned the hours. I got in countless fights about me working 12-14 hour days for my 24k salary. Looking back on it i feel stupid. So yes i got fired at the end of August for a very very stupid reason. I think i would have been put on letter anyways. But now my unemployment is in jeopardy because they say i was let go because of "Employee Misconduct" which is bullcrap. I was a model employee even when i started to hate it there. I learned after i was fired that both my director and vp were coke heads. Nice. I was fired for this petty reason, but you two are stuffing that crap up your nose. Hypocrites. So, now i have a new home, a new wife, no job prospects, and maybe no unemployment. I am not blaming this all on Quicken, but its just sad that so many people buy into the lies and "kool aid". I have many friends that work there and i wish them well for as long as they choose to work at Quicken. But to everyone else, please do not give them a penny. There are so many other lenders. Choose one that treats their Employees right. Yes they throw X-Mas parties with Kid Rock. But who cares when you are working 14 hours a day and your marriage is falling apart. I hope that all Ex-Employees have moved on to better things, good luck!

I am sorry that they screwed you, but once you are officially gone from the company, you will be so relieved. You will have your life back. I too had drank the Kool-aid but after I saw the total lack of humanity this company had, I found a much better job before they could fire me. You are the best example of what a joke this company is. You were very loyal and believed all their BS through all this. You were able to "ignore the noise" when you knew of all the drug abuse their. They had no regard for you and they have no conscience. They are making your life hell and making coming to work feel like going to jail. Please, as the previous post states, contact Eric and provide him with the documentation so he can tell the truth about what a shady company Quicken is.

You did a great job explaining the situation at Quicken Loans. Eric Moroth at the Detroit News is finally writing about all of this for an extensive article about Quicken Loans. Rip off Report has done a great job in allowing ex employees tell the truth about their experience working at Quicken. Eric is looking for one of those opportunity letters if you have one call him at 3139099596. Keep up these great, honest emails.

I am ashamed to say all of this is true, it took awhile for the wolves to turn on me but it has happened. I went on vacation and was put on letter. This after Dan Gilbert sent out a companywide voicemail stating how this was a good time for any and all employees to take their vacations. I have also joined the new overtime lawsuit today. Might as well, they are trying to screw me, and i legitimately worked at least 80 hours a week. The kool aid has a bitter taste at this point, i have been asked for my resignation at least 10 times this past week alone. All indications are that i will be fired by the end of the month. Even though i am in the top 25% of bankers at my location. So i apologize to all those i may have upset with my initial posts defending Quicken. But i am a adult and i can admit when i was wrong. I also sent an email to Tom Walsh asking exactly the type of documentation he would require to write an atricle and i would probably only have a couple of weeks to get it. I am bitter, this was going to be such a great opprotunity when i started and it has progressively gotton worse and worse. The level of negativity and stress that are just looming over the entire company makes it hard to get up every morning to go to work. I so badly want to quit, but i am trying to generate as much documentation as to what is going on at quicken so that when i do go apply for unemployment i will be able to at least put up a good battle to get it. I have heard most have not been able to collect unemployment from quicken because they are fired for Production. It has basically broken down into a HOSTILE work enviroment, i am not only tired of listening to all the threats, yelling and intimidation but i am very fearful that one of the 1000 people they have fired over the last 2 months is going to storm the building and shoot it up. It is a bad scene my friends and it is getting worse. Good luck to all

I wrote to Tom Walsh and Daniel Howes from the Detroit News who wrote a similar article that same day. I told them about how they weren't laying people off, but firing them left and right, how they haven't adjust goals to take into account changes in the market, and how they are taking away a lot of the perks the company originally offered. Daniel replied to me. Here is his response....can anyone help me out???? Email him if you have any of the stuff he asked for: Very interesting and you're right about the hurdles in reporting a story like this. Most important question: Can you, through contacts you probably still have there, get me any documentation letters, e-mails, etc. to corroborate your observations? The environment is rather poisonous on this score right now and there are a lot of unsubstantiated rumors and potshots flying -- DCH __________________________________________________ Daniel Howes Business columnist & associate business editor The Detroit News 615 W. Lafayette Blvd. Detroit, MI. 48226 W: +1 313 222 2106 Mobile: +1 313 632 1945 mailto:[email protected]

Danny can't BUY them all off to keep OUR story quite. I've called them and is active at working with them to get this in the NEWS PAPER so that the City of Detroit and the US knows about DANNY GILBERT AND HIS SLAVE SHOP. I also wonder how the IRS feels about him not paying taxes for overtime pay - that has to be in the hundreds of millions. We should also tip them off, I bet they would love to hear how he cheats the state out not paying the people overtime for working 80 hours a week.

I also sent a lengthy email to Tom. If nothing else, I hope he just stops writing this rubbish about how great Quicken is.

I also sent a lengthy email to Tom. If nothing else, I hope he just stops writing this rubbish about how great Quicken is.

I also sent a lengthy email to Tom. If nothing else, I hope he just stops writing this rubbish about how great Quicken is.

I also sent a lengthy email to Tom. If nothing else, I hope he just stops writing this rubbish about how great Quicken is.

Guys, keep contacting the media (Tom Walsh). There are some that are interested in doing a story and telling the truth about the way they are treating people. If more of us are willing to share the story and provide facts, the better. Steve

Brian, I just emailed the Tom Walsh and the reporter from the Detroit News who wrote a similar article. Hopefully more will do the same. It is very sad what they are doing to my friends still working there who have families to support and other obligations.

"We think this is a blessing in disguise for the company because we think that there's so much carnage out there -- less competitors, less people buying marketing and advertising on the Internet where we play. Although it's painful for the whole industry and everybody going through it, we think it's one of those things that's going to be beneficial to us in the long run," - Dan Gilbert **This is a joke Danny, you think we're nut's to believe this is a blessing for your company. Your wallet is the only blessing for you, everybody eles is hoping that they can refi or sale their home due to your PRODUCTS you pushed with David Hall TV AD's. ** The Detroit Free Press ran this story last week. The reporters name was Tom Walsh. Contact TOM WALSH at 313-223-4430 or twalsh @ freepress.com - (no spaces between his e-mail). Maybe if knows the REAL Quicken Loans he will change his view and run. I bet he dosen't even know that 462 ex-LO's is sueing the company for treating them like SLAVES. LET HIM KNOW, THE MORE OF US HE HEARS FROM THE BETTER.

I agree with both of these posts. It really is a shame what Quicken has turned into. I worked with them for just under a year and I quit in early July, just before the real madness started. At the moment when they escorted me out of the building, I felt like I was able to let out the big deep breath that I had been holding for 11 months. That is how much relief I felt. To know that I never had to walk into that building again, call a client 50+ times without an answer, CLOSE CLOSE CLOSE for the deposit, and most importantly, leave work after a 15 hour day only to have my cell phone ring every 15 minutes for a voicemail and have to log back on once I got home. To those of you who have left Quicken, you will know what I am talking about. And to those of you still stuck there, I hope you are able to experience this soon. I can't even imagine the tension around that place right now. From my understanding, people are being put on letter left and right. They are given goals (i.e. 12 books in the next month). And these goals are monitored throughout the month. So lets say a region hasn't fired the necessary quota of people this week, they can re-evaluate the guy who was put on letter. If a week has passed and he isn't on pace (3 folders a week), he's out. It's sad. And everyone knows it. Most of the people who are on letter don't even care. They aren't even trying to reach these goals. They know that Quicken is just waiting to fire them, so why bother? One more fun thing to do...call the Quicken number and test one of their sheep, I mean bankers. Ask them about the Secure Advantage and listen to them tell you that it was a "limited time promotion." Challenge them as to why, play dumb, and if you so dare, let them know how fantastic life is on the other side...

Wolf, I also am a former employee. I signed the letter without thinking also. I was just shocked that I got it. I was less than 6 months on the floor. I had 3 good months and 2 bad months. The bad months came in what Quicken Capital Markets VP Bob Walters stated in the local newspaper the worst mortgage market he has seen since the 1980's. Being new to the business and being told in training that this company would stick with you if you worked hard, I assumed I would fight through the tough times and stick it out. The company had other ideas. I saw the writing on the wall with their BS letter and immediately called a company I should have went to work for before and got an offer in a timely matter. So luckily I didn't need unemployment. I started yesterday and feel like I have just gotten out of prison. What a nice change of pace. Totally professional and an 8 hour workday! Quicken does make you feel guilty if you go home after 10 or 11 hours of work. The bottom line is, they feed a few people they want to make successful with the leads from everyone else. They have a priority application call list, which are screened incoming calls, that are by far the highest converting leads. They used to give to the top 500 in the company, but last week out of the blue, they pulled them from anyone who was not on the list to be fed leads. We were always told that you earn these, but now even if earned, they yank them away and give to only the ones they want to feed. It is funny how the people that are being fed say things to other bankers like "Ignore the Noise" with all that is going on. I wonder if they will ignore the noise when the company gets around to screwing them? I am just in shock that the media hasn't gotten ahold of these sad practices. These people that that they are screwing have families and obligations. Companies that lay people off are getting a bad rap in the media, when if fact they are being much fairer than Quicken who is not willing to let the slave waged bankers get what is owed to them in unemployment. They make is so bad, that most quit. There is no time to interview due to the hours, so most will be without an income. But Dan, Jay, Bill, and Pat will look good since they are slowly firing the sales force and not laying off. I never thought of being laid off as a good thing until I see the other side. The ones that do not quit due to the letter will put in even crazier hours before being fired.

Wolf, I also am a former employee. I signed the letter without thinking also. I was just shocked that I got it. I was less than 6 months on the floor. I had 3 good months and 2 bad months. The bad months came in what Quicken Capital Markets VP Bob Walters stated in the local newspaper the worst mortgage market he has seen since the 1980's. Being new to the business and being told in training that this company would stick with you if you worked hard, I assumed I would fight through the tough times and stick it out. The company had other ideas. I saw the writing on the wall with their BS letter and immediately called a company I should have went to work for before and got an offer in a timely matter. So luckily I didn't need unemployment. I started yesterday and feel like I have just gotten out of prison. What a nice change of pace. Totally professional and an 8 hour workday! Quicken does make you feel guilty if you go home after 10 or 11 hours of work. The bottom line is, they feed a few people they want to make successful with the leads from everyone else. They have a priority application call list, which are screened incoming calls, that are by far the highest converting leads. They used to give to the top 500 in the company, but last week out of the blue, they pulled them from anyone who was not on the list to be fed leads. We were always told that you earn these, but now even if earned, they yank them away and give to only the ones they want to feed. It is funny how the people that are being fed say things to other bankers like "Ignore the Noise" with all that is going on. I wonder if they will ignore the noise when the company gets around to screwing them? I am just in shock that the media hasn't gotten ahold of these sad practices. These people that that they are screwing have families and obligations. Companies that lay people off are getting a bad rap in the media, when if fact they are being much fairer than Quicken who is not willing to let the slave waged bankers get what is owed to them in unemployment. They make is so bad, that most quit. There is no time to interview due to the hours, so most will be without an income. But Dan, Jay, Bill, and Pat will look good since they are slowly firing the sales force and not laying off. I never thought of being laid off as a good thing until I see the other side. The ones that do not quit due to the letter will put in even crazier hours before being fired.

Wolf, I also am a former employee. I signed the letter without thinking also. I was just shocked that I got it. I was less than 6 months on the floor. I had 3 good months and 2 bad months. The bad months came in what Quicken Capital Markets VP Bob Walters stated in the local newspaper the worst mortgage market he has seen since the 1980's. Being new to the business and being told in training that this company would stick with you if you worked hard, I assumed I would fight through the tough times and stick it out. The company had other ideas. I saw the writing on the wall with their BS letter and immediately called a company I should have went to work for before and got an offer in a timely matter. So luckily I didn't need unemployment. I started yesterday and feel like I have just gotten out of prison. What a nice change of pace. Totally professional and an 8 hour workday! Quicken does make you feel guilty if you go home after 10 or 11 hours of work. The bottom line is, they feed a few people they want to make successful with the leads from everyone else. They have a priority application call list, which are screened incoming calls, that are by far the highest converting leads. They used to give to the top 500 in the company, but last week out of the blue, they pulled them from anyone who was not on the list to be fed leads. We were always told that you earn these, but now even if earned, they yank them away and give to only the ones they want to feed. It is funny how the people that are being fed say things to other bankers like "Ignore the Noise" with all that is going on. I wonder if they will ignore the noise when the company gets around to screwing them? I am just in shock that the media hasn't gotten ahold of these sad practices. These people that that they are screwing have families and obligations. Companies that lay people off are getting a bad rap in the media, when if fact they are being much fairer than Quicken who is not willing to let the slave waged bankers get what is owed to them in unemployment. They make is so bad, that most quit. There is no time to interview due to the hours, so most will be without an income. But Dan, Jay, Bill, and Pat will look good since they are slowly firing the sales force and not laying off. I never thought of being laid off as a good thing until I see the other side. The ones that do not quit due to the letter will put in even crazier hours before being fired.

Wolf, I also am a former employee. I signed the letter without thinking also. I was just shocked that I got it. I was less than 6 months on the floor. I had 3 good months and 2 bad months. The bad months came in what Quicken Capital Markets VP Bob Walters stated in the local newspaper the worst mortgage market he has seen since the 1980's. Being new to the business and being told in training that this company would stick with you if you worked hard, I assumed I would fight through the tough times and stick it out. The company had other ideas. I saw the writing on the wall with their BS letter and immediately called a company I should have went to work for before and got an offer in a timely matter. So luckily I didn't need unemployment. I started yesterday and feel like I have just gotten out of prison. What a nice change of pace. Totally professional and an 8 hour workday! Quicken does make you feel guilty if you go home after 10 or 11 hours of work. The bottom line is, they feed a few people they want to make successful with the leads from everyone else. They have a priority application call list, which are screened incoming calls, that are by far the highest converting leads. They used to give to the top 500 in the company, but last week out of the blue, they pulled them from anyone who was not on the list to be fed leads. We were always told that you earn these, but now even if earned, they yank them away and give to only the ones they want to feed. It is funny how the people that are being fed say things to other bankers like "Ignore the Noise" with all that is going on. I wonder if they will ignore the noise when the company gets around to screwing them? I am just in shock that the media hasn't gotten ahold of these sad practices. These people that that they are screwing have families and obligations. Companies that lay people off are getting a bad rap in the media, when if fact they are being much fairer than Quicken who is not willing to let the slave waged bankers get what is owed to them in unemployment. They make is so bad, that most quit. There is no time to interview due to the hours, so most will be without an income. But Dan, Jay, Bill, and Pat will look good since they are slowly firing the sales force and not laying off. I never thought of being laid off as a good thing until I see the other side. The ones that do not quit due to the letter will put in even crazier hours before being fired.