Complaint Review: Quote Wizard LLC - Seattle Washington

I signed up with this company after an associate of mine had told me they were offering a match on calls. It seemed like a good deal so I went for it and signed up with $350 which they matched. They were supposed to send me exclusive calls set to pre-determned filters. The first issue was that I was receiving calls that did not meet my filters and then denied a credit on those calls because calls are non-refundable.

But the real issue I have complained to the BBB, and am now writing this ripoff report is that their calls were not exclusive. I received a call at 1:34 on October 19th. I was on the phone at the time and unable to switch over, so the call went to voicemail. I was subsequently charged, and later found that this call did not meet my filters, and they denied a credit for it.

Shortly after, while speaking with the associate who referred me to Quote Wizard, I found out he had received the same call, seconds after I did. He got the call at 1:35. Same caller, still ineligible, and he got charged. When I figured all of this out, I tried calling nly to find out the whole office was on their "lunch hour" a 3:55pm. Odd, but OK. I emailed support and my sales rep and was told by support that there was some kind of technical glitch and that's why this happened. But they assured me calls were exclusive.

Now how do I know that? How am I suppsed to believe that when after 10 calls in 1 week, 1 of them went to a second agent? How do I know that others also didn't go to a 2nd agent? I had 2 others that went to voicemail, and as far as I know it, both could have gone to other agents as well. There is simply no way for me to know for sure, and I should not have to accept their word after already proving fraudulent.

I filed a complaint with the BBB, but since that organization is a joke, the complaint was closed even though I was never offered a satisfactory result. Somehow, even though there are 66 complaints agaunst Quote Wizard on the BBB website, and 46 negative reviews, they manage to have an A+ rating. That goes to show you what a joke the BBB is.

After my complaint was closed, I wrote a review. Why shouldn't I be allowed to write one, right? But the company is arguing my review should be removed because the BBB closed my complaint in their favor. Then I get an email stating the company is claiming I am not their customer. I logged in to my account to find they have closed my account without my express knowledge. They refuse to refund anymore than the $70 I had in the account after telling me that at this point I have only used my cash, and none of their provided match. So I spent $280 on 8 calls that for all I know were sent to a 2nd agent. I just received the final statment on my account which is now officially closed even though I didn't agree to that. At the least, I should have been able to use the promo money and been able to make my money back. But nope. They closed the account of their own accord so they can say I am not their customer.

Nice.

So if you choose to deal with this company, you need to know what kind of company you are dealing with.