Donald
WDM,#2UPDATE EX-employee responds
Wed, July 27, 2005
The issue of the charges showing up on your local phone bill are beyond Qwest control. They are actually to refer you to call the carrier about the charges if you have a dispute. There is always a number for that other carrier there. It says right on your bill that there is no affiltiation between Qwest and the carrier. Qwest is obligated by regulation to allow other carriers to put charges they say are valid for the number on the billing. Believe me, if they did not have to allow the carriers to bill it that way they would not as it generates many calls and upset customers. The best way to resolve these charges are to call the carrier first to see about the charge and dispute it with them. If you cannot get assistance or an adjustment from the carrier call Qwest and tell them you would like them to recourse the charges back to the carrier. Qwest will then remove the charges from your bill and bill back the carrier. However, when Qwest does this it is not a credit. Once it is sent back the carrier can rebill the charge to you on their own seperate billing, but at that point it will not effect your Qwest service.