- Report: #151418
Complaint Review: R & S Relocation And Storage: Megan Frederique James Nazarian Larry Balsamo - Richardson Texas
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R & S Relocation And Storage: Megan Frederique James Nazarian Larry Balsamo
1401 N Central Expwy Suite 175 Richardson, 75081 Texas, U.S.A.
Phone:
877-755-5558
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R & S Relocation And Storage: Megan Frederique, James Nazarian, Larry Balsamo RIPOFF: R & S, THE NO SHOW MOVERS Richardson Texas
I would hate for someone else to fall into the same trap I have with R & S Relocation and Storage. I live in Colorado, and am moving to Georgia. R & S originally contracted a pick up date of July 24, 25, or 26, 2005, to include packing services. I submitted a deposit to them in the amount of $763.22 to ensure my move would take place.
James Nazarian and Larry Balsamo of R & S verbally confirmed a pick up date of Monday, July 25th. Monday morning the movers did not show. I called Larry, and was told he would look into it and let me know ASAP what was going on. An hour later, I called the sales representative, Megan Frederique, and she was able to tell me the driver had a "family issue" and would not be coming to my residence. I was assured a driver would show up Tuesday morning.
Tuesday morning came and went. I placed numerous phone calls, leaving messages with James, Larry, Megan, and the company owner, Daniel Bruce. Three hours later, I finally received a call from James telling me he is "trying to locate the driver". I was assured beyond shadow of doubt the mover would be at my residence Wednesday morning--now outside of the contracted terms. Here it is, Wednesday morning, and I once again left voice messages with Larry, James, Megan, and Daniel. James did indeed call back an hour later to inform me the driver had picked up another load that had been grossly underestimated, and there was no room on the truck for my belongings. So no move for me on Wednesday, either.
I have been assured my deposit will be refunded in full. I also was assured I would have a mover, so we'll see if Small Claims Court will require involvement. At the very least I will lodge a formal complaint with the Better Business Bureau--of which R & S is a member. Amusing, isn't it.
I understand life issues and errors can occur, but that is NOT MY PROBLEM. My problem is I will now be at least two weeks delayed in my arrival to Georgia, and will not be able to begin my work there. I may lose wages, my company has lost my productivity for several days, and the stress this unprofessional, disorganized company has caused is ludicrous. I do not need to be "understanding", nor have I any patience left.
PLEASE PLEASE PLEASE do not allow yourself to be had by R & S Relocation and Storage!! They are the NO SHOW MOVERS! Go with a bigger name brand.
Jennifer
Steamboat Springs, Colorado
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
James Nazarian and Larry Balsamo of R & S verbally confirmed a pick up date of Monday, July 25th. Monday morning the movers did not show. I called Larry, and was told he would look into it and let me know ASAP what was going on. An hour later, I called the sales representative, Megan Frederique, and she was able to tell me the driver had a "family issue" and would not be coming to my residence. I was assured a driver would show up Tuesday morning.
Tuesday morning came and went. I placed numerous phone calls, leaving messages with James, Larry, Megan, and the company owner, Daniel Bruce. Three hours later, I finally received a call from James telling me he is "trying to locate the driver". I was assured beyond shadow of doubt the mover would be at my residence Wednesday morning--now outside of the contracted terms. Here it is, Wednesday morning, and I once again left voice messages with Larry, James, Megan, and Daniel. James did indeed call back an hour later to inform me the driver had picked up another load that had been grossly underestimated, and there was no room on the truck for my belongings. So no move for me on Wednesday, either.
I have been assured my deposit will be refunded in full. I also was assured I would have a mover, so we'll see if Small Claims Court will require involvement. At the very least I will lodge a formal complaint with the Better Business Bureau--of which R & S is a member. Amusing, isn't it.
I understand life issues and errors can occur, but that is NOT MY PROBLEM. My problem is I will now be at least two weeks delayed in my arrival to Georgia, and will not be able to begin my work there. I may lose wages, my company has lost my productivity for several days, and the stress this unprofessional, disorganized company has caused is ludicrous. I do not need to be "understanding", nor have I any patience left.
PLEASE PLEASE PLEASE do not allow yourself to be had by R & S Relocation and Storage!! They are the NO SHOW MOVERS! Go with a bigger name brand.
Jennifer
Steamboat Springs, Colorado
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
4 Updates & Rebuttals
Jennifer
Miami,Florida,
U.S.A.
ONE IN THE SAME
#2Consumer Comment
Sun, September 11, 2005
After doing research on your company Megan, we have discovered that R.S. Relocation is aka American World Van lines aka FC Carolina. Consumers should be advised that all sales associates work from home phones that are forwarded from you 866-305-4992.Your company is a moving broker and after calling REMAX REALTY (which you associate yourself with in the yellow pages)they claim they have nothing to do with your company...more false advertising, more lies.
Jennifer
Miami,Florida,
U.S.A.
Honesty comes first
#3Consumer Suggestion
Fri, August 12, 2005
You say you refunded money immediately. should the public believe that??? You are based in Florida not Texas. Consumers do all your homework before signing with a moving broker.
Sharon
Alexandria,Virginia,
U.S.A.
What about this other no-show?
#4Consumer Suggestion
Fri, August 12, 2005
Megan, what about this other RipOff Report where you tourself set up a move that didn't happen? http://www.ripoffreport.com/reports/ripoff151913.htm Did you give Karen a refund, too?
Megan
Richardson,Texas,
U.S.A.
The Explanation
#5UPDATE Employee
Thu, August 11, 2005
In response to Jennifer's complaint. Her pick up dates were 7/24/05-7/26/05. Unfortunately, our driver's grandmother had a stroke (believe it or not it is true). We tried to see if we could find one of our neighboring companies to give us a hand and we were unable to do so. We refunded her money 7/27/05 (I felt that was a very quick turn around). These were circumstances beyond our control and we do appologize. But having a "Rip Off Report" is uncalled for. We did not "Rip her Off". She received a full refund and we appologized. Thank you, Megan Frederique
