Tammie
Dunwoody,#2Author of original report
Fri, January 11, 2013
1/11/2013 Notified customer service regarding my complaint and was contacted by the District manager Heidi Croft. She was very courteous,professional individual who spoke with the manager at the Dunwoody,GA location (RAC). Heidi assured me that she had investigated the complaint and found that I had been given erroneous information by that staff and I did not and would not face credit defamation by this company upon my returning the furniture. It is amazing how misinformation is given to employees and passed onto innocent consumers. In any case I thanked Heidi for helping me with complaint. However, I will check my credit report in 30-60days to make sure no derogatory information make its way there. I will update All at that time. Thanks again Heidi for your intervention!
JanaReed
Dallas,#3UPDATE Employee
Thu, January 10, 2013
I regret to hear about the issues youve been having with your contract terms. We want to make sure that this is taken care of properly. Please give us a call at 1-800-422-8186 and we will work with you to get this cleared up. Thanks.