- Report: #1425866
Complaint Review: Radiant Revive -
-
Author Confirmed
Why?
Radiant Revive
United States
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Radiant Revive Charged me whole price for "free” samples. Charged another $4.95 1/29/18 after account was cancelled.
I ordered the free samples of radiant Revive, changed my mind & cancelled order. Received confirmation of cancellation, no facial creams came, assumed all was OK. A few weeks later, I received notice from my bank that Radiant Revive had charged my card not only for shipping on both face & eye cream, but also full price for both. Told my bank I had cancelled the order. I then called the company, told them it been cancelled & I had never received anything, & to put money back into my account. Was told not possible & charged would stand. I had to pay the whole amount.They did cancel out the account; I demanded email confirmation & saved them. My bank is still pursuing the issue. This was in November,2017. Then early Monday morning, January 29,2018, my bank notified me Radiant Revive had just charged 4.95 to my card. Bank started another dispute case. Called the company & was told even though my account was closed, my Rewards program account had not been closed. I knew nothing about rewards program, but I guess they send you "valuable” coupons on monthly bases for a charge of $4.95. I did not sign up for this. Told him to cancel everything that in any way was connected to the company & to return money to my account. He said he would;I guess I will wait & see.
