Radioshackrep
San Clemente,#2REBUTTAL Individual responds
Mon, October 15, 2007
Eric, I appolgize for the inconvience this has has caused you. Lets face the facts before we call this a "Ripoff". 1. Your JVC battery was listed on the back of the product that was sold to you. 2. The fact that it DID charge your camcorder battery for about a week, and from what you wrote in your complaint, I would imagine it was just an older battery that wasnt holding a full charge anymore, hence the half charge display. 3. Radioshack return policy is 30 days and a 90 day repair warranty as stated about 3 times on the back of every reciept. Like I said before, I'm sorry you had a bad experience at Radioshack but I feel that this complaint highly unnesessary, especially since you DID get your full money back. I feel that Radio Shack did handle this customer correctly, and despite policy, we made an exception for you. And as for "I was thinking to myself how pathetic these people are for $43.00" You spent a few hours writing this complaint. If this product was to be returned at any other Radio Shack other then my own, you would have gotten the same exact reponse from any other manager. We are paid to follow policy and I beleive we handled this better then most companies would have. It's standard policy almost at every business. Anyways, Thanks for your time.