Gabriel
Anderson,#2UPDATE Employee
Sat, June 09, 2012
I'm sorry that happened, but it sounds like you mishandled an angry customer to me. That is a terminable offense at Radio Shack. As soon as someone threatens violence toward you in retail you call the police or have someone else call. So a customer says "I'm going to beat you up." You respond with "I feel that you just threatened me, I'm calling the police to help us mediate this." If you are behind the counter stay there. If the customer comes behind the counter then prepare to defend yourself. Escape if you can, either backroom or out the front door whichever is easier. If you are grappled before you can escape then you have the right to defend yourself. If you have the chance to escape and continue attacking instead you can face assault charges. Under the circumstances I feel Radio Shack was justified in terminating your employment. Ultimately the store manager has the final say on these kinds of circumstances. If the manager refused to give product away to appease a customer then let the manager deal with the consequences of that too.