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Dallas,#2Author of original report
Thu, January 23, 2014
My report is pretty accurate. You seem to miss the point. I paid heavily for a fence that began to fall apart within the first few months. Simple repairs could have solved this problem quickly and easily.
While you have cherry picked references for new clients, while doing research, I found many others have similar problems. Many state they paid for fences that begin to fall apart within the first few months. This trend is more telling of the overall business.
I’m always available. I spent a majority of our time chasing you. You always gave me excuses such as going out of town or you will get back with me next week, all delay tactics. Many times you even promised to fix the fence but the repair crews never showed up, but I set aside time for them.
By your admission: “boxes on posts are not fully stable due to not having ample bracing for support”. If you installed the boxes, aren’t you supposed to provide ample bracing? Is an electronic gate supposed to tilt and not close properly? Who should repair your faulty installs?
Even if features are just for looks, they should still work. Many of the boxes and crowns have decayed, split, or just fell off. This problem happened within the first few months, not a decade later.
I still find it ironic that the featured fence on his website looks great on day one but if you saw it now, the fence looks horrible. I do not expect forever on warranty, but I do except that $25k purchase would garner at least a few months of repairs. I feel that Daniel’s tactic is to delay any and all repairs until he can say it is no longer covered or that the client gives up.
You all have been warned.
Rankin Fence
Lavon,#3REBUTTAL Owner of company
Wed, January 22, 2014
I feel this report is incorrect and missing accurate details. I didn't realize that it was even on here, because I had no reason to look. I take great care of my customers, and yes I have numerous references available upon request. This particular incident is based on miscommunication, which whether it is my fault or the customer's, I fully take the blame. However, in the case where I have made many trips to handle a problem that was forwarned, (boxes on posts are not fully stable due to not haveing ample bracing for support. They are merely for looks.) I was unable to reach the customer on a number of times, which was understandable due to his busy schedule. As far as the fence being on my website, that should speak for itself. I wouldn't put an ugly or incorrect fence on my homepage. His fence was spectacular, and just needed proper maintenance to keep it that way. For the record, I have never offered anyone a "Lifetime Guaranty" on a fence. That just doesn't make sense.