- Report: #1310876
Complaint Review: Rapid Fulfillment - Pacoima California
Reported By:
Peggy J McCarroll -
San Diego, California, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Rapid Fulfillment
12924 Pierce Street Pacoima, 91331 California, USA
Phone:
8552747931
Web:
N/A
Categories:
Business Rating:
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Rapid Fulfillment BLS*BELLESSENouva Fresh Skin Care False advertising and fraud. Responded to ad for Skin Element sample only. Being charged full price of$92.79. Pacoima California
On 5/21/216 I responded to a bad for a free sample of Skin Element skin cream for shipping charges only. On the same site, they offered Eye Vibe eye cream, but I did not check that box. I received both items by mail with no paper work enclosed.
On 6/4, my credit card was charged 97.83 for Skin Element, and on 6/8 a charge for 92.79 for Eye Vibe.
I called the number listed for Customer Service on the electronic receipt received at the time of the sample order and was told that since I had not returned the product within 14 days, I was billed the full price.
At no time on the original order site was there any mention of this 14 day return policy, nor was it mentioned on the electronic receipts. After I screamed and yelled a little, the representative said they would give me a 40% discount.
I told them that was unacceptable and I wanted the charges removed. The rep said if I returned the product, at my own expense of course, they would credit me all but a $20 restocking fee on each product.
I declined, and again asked for a full refund. It was denied and he just kept repeating the same information. I told him I was reporting the company to Consumer Affairs and that they should remove me from their subscription list immediately. He said he did so, but we'love see.
What a scam! I'll never respond to an Internet add again. Should have known it was a scam when I saw Dr. OZ recommended the product.
