- Report: #1224532
Complaint Review: Ratchet Infotech - Internet
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Author Confirmed
Why?
Ratchet Infotech
Internet, USA
Phone:
1-844-710-0803
Web:
ratchetinfotech.us, ratchetinfotech.us.com
Categories:
Business Rating:
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Ratchet Infotech Bogus internet virus scam. Computer lockup India Internet
My computer screen periodically freezes. I cannot move the cursor. When I try to do so, I obtain a message from this company saying that I am experiencing a computer virus and to immediately call their phone number. They advertize that they are a "service for Microsoft customers". They prominantly display the Microsoft logo on their message.
When calling their free number, 844-710-0803, I contacted a heavily-accented ( India) representetive who said he would help remove the virus if I gave him access to my computer remotely. He said there would be no charge for the service.
Of course, that sent off many alarms, so I got as much info as I could on him and the company before he hung up.
He said they were a remote electronic repair service in India, working exclusively on Microsoft products. He said they were not agents of Microsoft. He did not rp;y to my question of whether his company had intentionally frozen my computer remotely.
After he hung up, I turned my computer off, then on. It started immediately with not problems. I think this company has a link through an employment agency on line. ( I was contacting many at that time of day.) |They somehow can freeze your computer when you contact them. As mentioned, it can be easily resolved.
Microsoft may wish to know of this company's use of their logo.
