Ryan
St. George,#2UPDATE Employee
Fri, April 13, 2007
I would like to discuss Laura's concerns with her to insure that she is taken care of. Unfortunately, without a last name or an email address I cannot find her account with the necessary contact information. My apologies for the breakdown in service Laura obviously experienced. Our policy is to never charge anyone who is not interested the membership portion of the offer. Clients simply need to follow the instructions to contact customer support at 1-866-396-5718 and express a desire to do so during the free trial period, or anytime thereafter. If our support staff fails to offer the quality and professionalism that we expect to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at [email protected]. Once again, my apologies to Laura. Hopefully, I will hear from her soon so that we can be sure this is resolved. Sincerely, Ryan R.