Daniel
Las Vegas,#2Author of original report
Tue, November 18, 2008
The CEO of RazorServers has been in constant communication with our operator throughout this entire ordeal. RazorServers & Our company have concluded to reach a mutual agreement in this matter and are back in business with RazorServers.
Matt, Razor Servers
Philadelphia,#3REBUTTAL Owner of company
Mon, November 17, 2008
This customer signed up for a monthly subscription to use one of our dedicated servers for their webhosting business. They paid via paypal for the prorated portion of the month as all customers that order mid month would do. This creates a billing date of the first of the month for every customer and therefore allows for easier accounting on both ours and the consumers end. After ordering the server the customer asked about the SWIP information. SWIP is how we show rental ownership of the IPs. It's a standard procedure within the industry to tell who is using what IP space. The customer was told that we submit SWIP in bulk to ARIN as we get a few, we do a few. This eliminates tedious work. The customer then proceeded to issue disputes through paypal without even talking to us first. There was no communication from the customer before they issued the disputes and filed this report here. SWIP will no affect on the usability of the service at all The customer is unwilling to abide by the terms of the contract he agreed to when he signed up. This is not the first time this customer has done this to a webhosting company. We've been dealing with someone named James Woods, I have no idea who Daniel is that posted this report.
Matt, Razor Servers
Philadelphia,#4REBUTTAL Owner of company
Mon, November 17, 2008
This customer signed up for a monthly subscription to use one of our dedicated servers for their webhosting business. They paid via paypal for the prorated portion of the month as all customers that order mid month would do. This creates a billing date of the first of the month for every customer and therefore allows for easier accounting on both ours and the consumers end. After ordering the server the customer asked about the SWIP information. SWIP is how we show rental ownership of the IPs. It's a standard procedure within the industry to tell who is using what IP space. The customer was told that we submit SWIP in bulk to ARIN as we get a few, we do a few. This eliminates tedious work. The customer then proceeded to issue disputes through paypal without even talking to us first. There was no communication from the customer before they issued the disputes and filed this report here. SWIP will no affect on the usability of the service at all The customer is unwilling to abide by the terms of the contract he agreed to when he signed up. This is not the first time this customer has done this to a webhosting company. We've been dealing with someone named James Woods, I have no idea who Daniel is that posted this report.
Matt, Razor Servers
Philadelphia,#5REBUTTAL Owner of company
Mon, November 17, 2008
This customer signed up for a monthly subscription to use one of our dedicated servers for their webhosting business. They paid via paypal for the prorated portion of the month as all customers that order mid month would do. This creates a billing date of the first of the month for every customer and therefore allows for easier accounting on both ours and the consumers end. After ordering the server the customer asked about the SWIP information. SWIP is how we show rental ownership of the IPs. It's a standard procedure within the industry to tell who is using what IP space. The customer was told that we submit SWIP in bulk to ARIN as we get a few, we do a few. This eliminates tedious work. The customer then proceeded to issue disputes through paypal without even talking to us first. There was no communication from the customer before they issued the disputes and filed this report here. SWIP will no affect on the usability of the service at all The customer is unwilling to abide by the terms of the contract he agreed to when he signed up. This is not the first time this customer has done this to a webhosting company. We've been dealing with someone named James Woods, I have no idea who Daniel is that posted this report.
Matt, Razor Servers
Philadelphia,#6REBUTTAL Owner of company
Mon, November 17, 2008
This customer signed up for a monthly subscription to use one of our dedicated servers for their webhosting business. They paid via paypal for the prorated portion of the month as all customers that order mid month would do. This creates a billing date of the first of the month for every customer and therefore allows for easier accounting on both ours and the consumers end. After ordering the server the customer asked about the SWIP information. SWIP is how we show rental ownership of the IPs. It's a standard procedure within the industry to tell who is using what IP space. The customer was told that we submit SWIP in bulk to ARIN as we get a few, we do a few. This eliminates tedious work. The customer then proceeded to issue disputes through paypal without even talking to us first. There was no communication from the customer before they issued the disputes and filed this report here. SWIP will no affect on the usability of the service at all The customer is unwilling to abide by the terms of the contract he agreed to when he signed up. This is not the first time this customer has done this to a webhosting company. We've been dealing with someone named James Woods, I have no idea who Daniel is that posted this report.
Daniel
Las Vegas,#7Author of original report
Mon, November 17, 2008
The Federal Trade Comission has accepted a complaint against RazorServers.com. #20904332 will be the FTC complaint reference. A duplicate complaint has been filed with the BBB of RazorServers jurisdiction.
Daniel
Las Vegas,#8Author of original report
Mon, November 17, 2008
Now RazorServers.com has taken down our servers that we paid for.