Complaint Review: Real Estate Pipeline - Missoula Montana

I was contacted by a company named real estate pipeline who said they provided prescreened and pre qualified leads of people ready to buy a home. The cost was basically a $99 set up fee and $95 per lead for 6 pre qualified leads. They said they had an A rating with the Better Business Bureau and when I checked that is what it said which is one of the main reasons I decided to give them a try and also because they said they had a money back guarantee. The very first lead they provided to me was already working with an agent. I disputed the lead and they approved the dispute. After receiving another lead that was not pre qualified I was immediately concerned and called to cancel. I had been charged for the unqualified lead and was told if I cancelled I would lose that money and the set up fee which was nearly $200 they said I had a free lead coming and that I should give them a chance. So I decided to give them a chance and did not cancel.

After that I received a couple more leads that were not qualified one was looking to rent and the other had not been pre qualified by a lender. I was told in the original sales call that they pre screened and pre qualified all the leads before they were sent to me and so I decided to call and cancel again. At this time I was told that I had been provided with three leads and charged for all those leads even though they were not good ones and that I would not be refunded my money for those leads the only thing they said they could do was replace the lead. Over half of my money had already been used and I argued with them about their policies to no avail so I told them not to send me any more leads that weren't prescreened and pre qualified because I did not want to lose my money.

Since then I have not received any leads or any phone calls from the company and it has been a couple of months at least. I feel like I have been scammed and ripped off completely by this company and I would advise you NOT to do business with them. If you are in real estate and they call I would hang up as soon as possible. Real Estate Pipeline is a scam and a rip off, they will lie to you to get your money and then they will not do what they say they are going to do. They will send you useless leads and if you try to call them they will not answer. I am posting this as a warning to Realtors so you don't get scammed out of your hard earned money. ........

After they disputed my complaint with the Better Business Bureau and it was dismissed I sent this response to the BBB........ I am sorry but I missed the email asking me to mail a response for my complaint. I spoke to you on the phone a week or two ago and you told me to send you an email to reopen the complaint. After I made my complaint I suddenly started receiving leads from real estate pipeline again after not hearing from them for a few months. The leads they are sending are not in the area I subscribed for and they are not properly screened or pre qualified buyers like they told me they would when they signed me up. I have been very patient with them and I always try to contact the lead and I am usually unsuccessful at which point I have dispute the lead. One of the recent leads they sent was about two and a half hours drive away from my location and when I disputed the lead the denied my dispute because they said it was in my area. When I signed up it was for the city of Broken Arrow which falls in two counties, Tulsa County and Wagoner County and I told them I would accept Broken Arrow leads in either county. Someone from there called me when they denied my dispute to talk about why and I specified what I signed up for and was told the dispute would still be denied but they would give me a "replacement" which is what they do so they can deduct the available funds in the account they have set up for my subscription. Basically its more of the same as what I complained about in the first place. I am very busy and don't have time for this. Please advise me what I need to do to continue the complaint. I signed up with them because they had directed me to their A+ rating on the BBB and I think they are using that to deceive others. ..............And still my complaint was never posted on their site??..I did notice that since my complaint their BBB rating has dropped to a C............