Complaint Review: Real Property management las Vegas - Las Vegas Nevada

I wanted to apologize for the issues that you had while you were with RPM. Although we probably do not agree on everything that took place I want to acknowledge that we let you down and I am sorry. I am happy to report that since then we have made several changes within our company that have come as a direct result of the issues listed in your review. 

First off we hired a new Maintenance Coordinator, Sherri Pellegren, who graduated from Cal Berkeley. She has done a phenomenal job cleaning up and organizing our maintenance department. We now have much better communication with our owners relating to repair estimates and approvals. Sherri now manages all our WO's in a dashboard so she can close them out wkly instead of how Karla was doing it before. 

We also hired a full-time person to do QC inspections prior to any tenant move-in. If the property does not pass our minimum requirements of being clean, safe and functional then nobody moves in. Even if the owner/tenant want to work out a deal it's not worth it because it becomes too messy once people move-in. Our inspector also tries to stop by each property every 90 days or so to do quarterly inspections. He makes sure there are no outstanding work orders or property issues. He also makes sure the unit looks good, A/C filters have been changed and the tenant is happy. 

Our maintenance department also instituted an annual spring A/C tune-up for all our owners which they have been very appreciative of. Thus helping tenants hopefully avoid having their A/C units fail when we hit extreme temperatures. We also now have a tenant portal online where rent can be paid, WO's created and tenant notifications sent concerning the tenant's ledger. Along with this we also introduced a new tenant rewards program designed to incentivize payments to be made online and on-time via our RPM Resident Club. Just by paying rent on-time all our tenants now enjoy exclusive savings from our nationwide discount network of up to 50% off on dining, shopping and recreation through an app on their smart phone.

Finally, we moved into a new office that is about 2,000 sqft so we would have more room to hire people and have better facilities to train them in. We have also required all our staff to complete the RPM-U training courses so we are now an accredited property manager with The Home Depot (which give us and our owners/tenants better pricing). We joined the Better Business Bureau and the Las Vegas Chamber of Commerce a couple year ago and have maintained an upstanding rating despite more than tripling the size of the company. 

Hopefully you are fully satisfied with wherever you are currently living but we look forward to trying to earn your business again in the future. We know it doesn't fix the issues that you had in the past but we ask that you would take these improvements into consideration and update your review accordingly. As a courtesy, if you would remove the review(s) or change it to something positive we would be willing to give you a free one year membership to the RPM Resident Club. If used regularly it will save you $100's per month. Let me know and I will set that up for you.