- Report: #1219686
Complaint Review: RealEstateAgent.com - Hollywood Florida
-
Author Not Confirmed
Why?
RealEstateAgent.com
2700 North State Road 7 Hollywood, 33021 Florida, USA
Phone:
866-495-4953
Web:
RealEstateAgent.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
RealEstateAgent.com, Business Locate Deceptive, No customer service manners. Not one lead from 5 market areas. Would not accept email for cancellation, only fax which didn't work or snail mail Hollywood Florida
They called me and was given a $70 promotion in 2012.
At the end of 3 months, I saw a $175 charge on my credit card. (I had forgotten all about this).
Every time I tried calling, I was told they could not process my cancellation by phone or email..had to be faxed or mailed.
Not one time did they tell me there was a 10 day cancellation notice that could not overlap the billing date. Once you do, you need to wait another 90 days for the cancellation to go through.
On Feb 23 2015 I tried faxng my letter....fax doesn't work. So I mailed it.
I receive an email back telling me that the cancellation is effective on May 28 2015. Then I see that I was charged $175 on Feb 28 2015.
I sent an email....no response. Today I call and get a woman on the line, telling me that they need 10 days prior notice. She insisted that it was in my contract. While on the phone with her I looked at the original confirmation email I was originally received when I placed the order and there was no contract except for a yellow 'order confirmation' button. She told me to click on it for the contract. Who knew that's where the contract was? She cited the paragraph number where I was to scroll down a 2 inch window so I could read it. Yes, it was there. BUT who knew? AND in such small print!
She also put me on hold for a few minutes instead of speaking with me so she could answer another call
Honest people don't conduct business that way!!
