- Report: #1413106
Complaint Review: Redwing shoes - Aurora Illinois
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Redwing shoes
Rt 31 Aurora, 60506 Illinois, United States
Web:
redwingshoes.com
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Redwing shoes Redwing boots They told me the boots had a lifetime warranty to get me to spend over $400 Aurora Illinois
I had just finished HVAC-R training and stopped in the 1276 N Lake St store in Aurora Il. The salesperson was right on top of me the whole time. I was shocked at the cost after he got me to try a pair on. I laughed and said I couldn't really afford that kind of money for boots.
They then informed me they carry a lifetime warranty which would cover me as long as the boots were oiled regularly with their brand of boot oil and not abused. I ended up spending over $400 for the boots and accessories! I recently had the boots fall apart and went to find the store I originally purchased the boots from but it was gone?!
I then went to the Sycamore IL store. They basically laughed at me and told me I was not covered in any way at all! I told them or the promise made by the salesperson they said if that was the case back then it was not the case now. I said you can't just change that, he laughed and said the company can change policy at anytime. I stated I would fall under old policy.
I then contacted the company and didn't hear back until I filled with the Better Business Bureau. Redwing customer service stated they didn't believe me and they would only offer a resole of the boot! I then found out that most of their boots are no longer even made in the USA. This company has made me look like a fool with no remorse or responsibility for their employees actions. My guess is they closed that store for issues of this kind! Avoid this company as they are not worth $240 for a pair of boots with terrible customer service and no warranty above a normal priced pair.
