Regal Online
Scottsdale,#2REBUTTAL Owner of company
Tue, September 30, 2008
This former employee was terminated on 08/18/2008 prior to his complaint on this website for lack of production, attempting to take other loan officer leads, and overall mistrust by management Regal Online Mortgage has never been found guilty of or accused of bait and switch sales tactics in its 12 years of business. Regal Online Mortgage does pass along a $75 fee to its loan officers for use of its email, website, and IT support. As with all lenders, rates may vary from state to state as our wholesalers price the loans differently dependent on loan amount and cost of doing business in the state in which the property is located. Thank you, Regal Online Mortgage
Regal Online
Scottsdale,#3REBUTTAL Owner of company
Mon, September 29, 2008
According to our records, this complaint was filedby an employee who was terminated prior to his complaint on 08/18/2008 for attempting to take loans from other loan officers, lack of production, and general mistrust by company management. We did replace some paychecks due to fraud by a third party and caught by JP Morgan Chase, with the bank immediately closing the account that was a victim of fraud. This employee's $150 check was one of those, and was immediately replaced, and cashed. He has attempted to cash the orignal check several times. We have thousands of clients who have used us time and again for over 12 years without complaint. We have never closed a loan using a bait and switch strategy, or with a pre-payment penalty since our inception in 1996. Our rating on Zillow Mortgage Market place is 'highly recommend'. We do not know of a client named Eric that was mentioned in the complaint, other than one of our loan officers whose name is Eric. He has never done a loan with Regal Online Mortgage. Some of our investors have gone out of business due to their business practices and the overall marketpalce. Regal Online Mortgage has never been rejected by any investor in reference to credit, financial condition, business ethics or principals. Thank you, Regal Online Mortgage Quality Control Management