Glenda
Forestville,#2Author of original report
Fri, December 22, 2006
Ms. / Mr. Employee You are not telling the whole truth. The furniture (sofas, tables, Pillows, and chairs) was NOT Delivered in boxes or plastic as you state. I have the pictures to prove it. The Entertainment Center was delivered in a box and opened on my lawn in the snow. The Ottoman was not cancelled by my husband or me. We were told that Regency would not deliver the ottoman unless we gave up the pillows. The pillows delivered were the same number of pillows in the floor display. Regency Furniture cancelled the order. Regency Furniture did this only after we contacted the Finance company and told them that we were being charged finance fees for furniture that had not been delivered. The pillow issue is mute. I was called a racist by one of your fellow employee friends. My Lawyer stated my terms and conditions clearly. Regency did not comply with my reasonable request. Regency kept the ottoman and we kept the pillows. Regency did not comply with our requests for an apology. As far as we are concerned, Regency Furniture is not a company we wish to do business with again. You do not treat your customers fairly, you do not tell the truth. If the pillows are still an issue and causing Regency so much anguish and pain, you can have them as soon as you comply with our requests as stated by our lawyer.
Salem
Brandywine,#3UPDATE Employee
Thu, December 21, 2006
When Mrs. Glenda purchased her furniture from out store, we delivered her merchandise within the promised delivery date. Since she had ordered custom pieces it did take us an additional amount of time to get all of her furniture in. When the merchandise did come, it was brand new, straight from the manufacturer and was covered in protective cardboard and plastic. Though the drivers are independent drivers (hence the reason the delivery truck didnt have the Regency logo) they are still very much experienced. Mrs. Glenda did contact us and we were made aware of what was wrong with the merchandise. As it clearly states in our contract with the customer, Regency Furniture is responsible for fixing problems such as manufacturer defects, and wrong items, so long as they are reported within 72 hours of the delivery. As Mrs. Glenda did in fact contact us, we did make several attempts to correct everything that was wrong, whether it was the wrong color, or just damaged. Mrs. Coleman even kept some pillows from a previous delivery without ever returning them. Despite all this, we still kept making new attempts and we eventually told her she can get her money back and recieve a full refund as long as she allows us to take back everything we delivered. Mrs. Coleman declined, and kept the pillows, and the furniture that was delivered. Also we even gave her a refund for a ottoman that was cancelled. As it clearly states on the back of our contracts, special orders are as is and cant be cancelled, however in this case we did offer to cancell it in hopes of satisfying the customer. Mrs. Glenda opted to keep her furniture, and refused a full refund. At this point Regency Furniture feels that we have certainly tried our best to fix the situation.
Salem
Brandywine,#4UPDATE Employee
Thu, December 21, 2006
When Mrs. Glenda purchased her furniture from out store, we delivered her merchandise within the promised delivery date. Since she had ordered custom pieces it did take us an additional amount of time to get all of her furniture in. When the merchandise did come, it was brand new, straight from the manufacturer and was covered in protective cardboard and plastic. Though the drivers are independent drivers (hence the reason the delivery truck didnt have the Regency logo) they are still very much experienced. Mrs. Glenda did contact us and we were made aware of what was wrong with the merchandise. As it clearly states in our contract with the customer, Regency Furniture is responsible for fixing problems such as manufacturer defects, and wrong items, so long as they are reported within 72 hours of the delivery. As Mrs. Glenda did in fact contact us, we did make several attempts to correct everything that was wrong, whether it was the wrong color, or just damaged. Mrs. Coleman even kept some pillows from a previous delivery without ever returning them. Despite all this, we still kept making new attempts and we eventually told her she can get her money back and recieve a full refund as long as she allows us to take back everything we delivered. Mrs. Coleman declined, and kept the pillows, and the furniture that was delivered. Also we even gave her a refund for a ottoman that was cancelled. As it clearly states on the back of our contracts, special orders are as is and cant be cancelled, however in this case we did offer to cancell it in hopes of satisfying the customer. Mrs. Glenda opted to keep her furniture, and refused a full refund. At this point Regency Furniture feels that we have certainly tried our best to fix the situation.
Salem
Brandywine,#5UPDATE Employee
Thu, December 21, 2006
When Mrs. Glenda purchased her furniture from out store, we delivered her merchandise within the promised delivery date. Since she had ordered custom pieces it did take us an additional amount of time to get all of her furniture in. When the merchandise did come, it was brand new, straight from the manufacturer and was covered in protective cardboard and plastic. Though the drivers are independent drivers (hence the reason the delivery truck didnt have the Regency logo) they are still very much experienced. Mrs. Glenda did contact us and we were made aware of what was wrong with the merchandise. As it clearly states in our contract with the customer, Regency Furniture is responsible for fixing problems such as manufacturer defects, and wrong items, so long as they are reported within 72 hours of the delivery. As Mrs. Glenda did in fact contact us, we did make several attempts to correct everything that was wrong, whether it was the wrong color, or just damaged. Mrs. Coleman even kept some pillows from a previous delivery without ever returning them. Despite all this, we still kept making new attempts and we eventually told her she can get her money back and recieve a full refund as long as she allows us to take back everything we delivered. Mrs. Coleman declined, and kept the pillows, and the furniture that was delivered. Also we even gave her a refund for a ottoman that was cancelled. As it clearly states on the back of our contracts, special orders are as is and cant be cancelled, however in this case we did offer to cancell it in hopes of satisfying the customer. Mrs. Glenda opted to keep her furniture, and refused a full refund. At this point Regency Furniture feels that we have certainly tried our best to fix the situation.
Salem
Brandywine,#6UPDATE Employee
Thu, December 21, 2006
When Mrs. Glenda purchased her furniture from out store, we delivered her merchandise within the promised delivery date. Since she had ordered custom pieces it did take us an additional amount of time to get all of her furniture in. When the merchandise did come, it was brand new, straight from the manufacturer and was covered in protective cardboard and plastic. Though the drivers are independent drivers (hence the reason the delivery truck didnt have the Regency logo) they are still very much experienced. Mrs. Glenda did contact us and we were made aware of what was wrong with the merchandise. As it clearly states in our contract with the customer, Regency Furniture is responsible for fixing problems such as manufacturer defects, and wrong items, so long as they are reported within 72 hours of the delivery. As Mrs. Glenda did in fact contact us, we did make several attempts to correct everything that was wrong, whether it was the wrong color, or just damaged. Mrs. Coleman even kept some pillows from a previous delivery without ever returning them. Despite all this, we still kept making new attempts and we eventually told her she can get her money back and recieve a full refund as long as she allows us to take back everything we delivered. Mrs. Coleman declined, and kept the pillows, and the furniture that was delivered. Also we even gave her a refund for a ottoman that was cancelled. As it clearly states on the back of our contracts, special orders are as is and cant be cancelled, however in this case we did offer to cancell it in hopes of satisfying the customer. Mrs. Glenda opted to keep her furniture, and refused a full refund. At this point Regency Furniture feels that we have certainly tried our best to fix the situation.
Glenda
Forestville,#7Author of original report
Fri, August 04, 2006
June 19, 2006 We contacted the Law Firm of Weinstock, Friedman & Friedman, PA, of Baltimore, MD with copy of letter included here and copy of letter sent to Mr. Abdul Ayan under certified mail. June 26, 2006 A registered letter was delivered to Regency Furniture's owner, Abdul Ayan with a copy of the letter I posted here. July 3, 2006 Weinstock, Friedmen & Friedman sent letter to Regency Furniture requesting the following on our behalf: .... Ms. Coleman is anxious to resolve this matter so that she does not have to deal with Regency Furniture any longer. She proposes the following solution: That she keep the furniture that is currently in her hom, and that the ottoman be delivered to her free of charge. After this is done, she will pay the balance in full less the cost of the ottoman. .....She also wants the $34.04 late charge and all finance charges from December through the present deleted from her account. .....Finally, Ms. Coleman was shocked when one of your representatives called her a racist simply because she requested that her furniture be delivered by English speaking delivery men. During prior delivery attempts, non English speaking delivery men have damaged the furniture and had almost broken her chandelier. She was unable to communicate with them regaring these issues. Ms. Coleman's request that the delivery men speak English was not a racist statement and she demands a written apology for being accused of such.