- Report: #1296655
Complaint Review: Regency Insurance group - Fort meyers Florida
Reported By:
Typical Sunshine State Company -
Port Charlotte, Florida, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Regency Insurance group
5248 red cedar Dr Fort meyers, 33907 Florida, USA
Phone:
2396284344
Web:
regencyins.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Regency Insurance group Tower Hill Insurance PO Box 147018 PO Box 143180 same zip Gainesville Fla. 32614-7018 Refused to pay a claim when policy clearly states that loss was "covered" using unwritten loophole Fort meyers, Gainesville, and Denver Co. Florida and Colorado
March,2016
Tower Hill Insurance (Regency Insurance group) hereafter referred to as "The Company" carried our Home oweners Insurance on my retirement home at 125 Barre Dr NW Port chalotte Fla 33952.
The home had been previously rented for app. 3 years. The tenant moved out and during the normal clean up process there was mold discovered in a closet located on the same wall as the master bathroom. I reported the loss to my Insuance carrier and called in a mold mitigation Company to prevent further spread of the affected areas.
The Company called me within 24 hrs to deny my claim based on the water exclusion clause in the renewal of the policy. I had requested a copy of the policy in full and never received it. The original policy clearly states that " Mold and Bacteria" would be covered up to a maximum of $10,000.
I was informed by a Senior member of the claims team Ms. Lisa Barlow that because the loss had not been triggered by a "covered event" that would "trigger coverage" I would not be eligible for any coverage.
I was told that I could purchase additional coverage for "the future" and that they were very sorry they could not honor my claim.
Meanwhile, the tile in the kitchen has been ripped up and left, the walls have holes in them and the mitigation Company has pulled up stakes "based on the lack of coverage as reported to them by the Company"
I have vowed to fight this I would rather spend $10,000 than let a Company go that I have paid good money to safeguard the home I hoped to spend my retirement years in.
If anyone else has had the same experience with this Company I encourage you to contact your representatives in Congress as well as the Better Business Bureau and the Department of Financial Services in Florida, as i intend to do.
As long as we stay silent these same type of Companies will continue to get away with this type of business practice.
1 Updates & Rebuttals
Regency Insurance Group
fort myers,Florida,
USA
Regency Insurance Group, the insurance agency
#2REBUTTAL Owner of company
Thu, April 21, 2016
Good Afternoon-
Thank you for providing your feedback, as it is imperative that we are aware if our customers become unhappy with the policies we have in place for them.
To be clear though, it needs to be understood the role of each company in this complain. I am the co-founder of Regency Insurance Group. Regency Insurance Group, is an insurance agency in the state of Florida. Regency represents a multitude of insurance companies for home, auto, flood and other types of insurance. In this particular complaint it appears the Regency Insurance was incorrectly named “the company.” Our office is your insurance agent and we worked tirelessly on your behalf to assist in your claim process. The insurance company ultimately decided to deny the claim based on the policy that that you have with them. This unfortunately is out of our hands as the insurance agent, as we do not make claim decisions. Our role is to make sure lines of communication stay open, which we feel they did. We are disappointed you didn’t have a good claim experience, but in an effort to defend ourselves, we don’t feel we are the ones (Regency Insurance Group) that the frustration lies with.
We thank you for your business and if we can help at all in the future please let us know.
Thanks so much-
Regency Insurance Group
