- Report: #290843
Complaint Review: Regions Bank - Little Rock Arkansas
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Regions Bank
www.regions.net Little Rock, 72223 Arkansas, U.S.A.
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Regions Bank In Little Rock, Arkansas My experience with Regions Bank difficult to say the least Little Rock Arkansas
All I can say is dealing with this bank is difficult to say the least. I had (notice I said HAD) a account with Regions. My parents had a account there at the same time as I did.
I closed my account in 1993 and when my dad died in 1996 my mom decided it was just easier to maintain her account with them. Well she calls them one day about a issue she was having and they asked her for her ss#, when she gave it to them they said "That is not what we have on file." So since my mom and I had very similiar names she asked me for my ss#...sure enough they had my ss# attached to her account and I had not banked with them in three years!
My mom went to the bank in person, showed them her social security card, drivers license ect and they said "So sorry for the mix up we will clear this up asap." She took their word that would fix their screw up.
A couple of years ago she has to call about a issue with her account...guess what they never got our ss#'s straighted out! 12 years after I closed my account they still have my ss# attached to her account!
Then my mom got sick in March of 2006. I never had any access to her account at all. If she needed money drawn out she would just give me her atm card and pin number.
My mom had no will, I didn't have power of attorney..anything. My mom died in May of 2007. I emailed regions to ask them how to close her account since she had died.
I can tell you these people do NOT pay attention to their emails. They responded to me as if I were the one with the account needing to be closed. Telling me I could simply call a 1-800 number and do it over the phone. I called their 1-800 number and was told that all I needed to do was go to my moms local bank branch and give them a copy of her death certificate and they would be more than happy to close her account.
Well I did just that and they refused to close her account saying that I needed to get a power of attorney. Excuse me....but if my mom is already dead isn't it a little to late to get one of those or am I missing something?
All I know is you watch someone you love wither away and it seems like everyone wants to give you nothing but HEADACHES about stupid little BS that should be easily taken care of.
Regions did and so did a number of other places that my mom had a account with.
But im through venting...the account is still open...it is overdrawn because they are taking $5.95 a month out for fees due to no deposits being made. Oh well I am so done arguing with stupid people over stupid crap!
Glad I don't bank with them!
Sassynsouthern73
Little Rock, Arkansas
U.S.A.
I closed my account in 1993 and when my dad died in 1996 my mom decided it was just easier to maintain her account with them. Well she calls them one day about a issue she was having and they asked her for her ss#, when she gave it to them they said "That is not what we have on file." So since my mom and I had very similiar names she asked me for my ss#...sure enough they had my ss# attached to her account and I had not banked with them in three years!
My mom went to the bank in person, showed them her social security card, drivers license ect and they said "So sorry for the mix up we will clear this up asap." She took their word that would fix their screw up.
A couple of years ago she has to call about a issue with her account...guess what they never got our ss#'s straighted out! 12 years after I closed my account they still have my ss# attached to her account!
Then my mom got sick in March of 2006. I never had any access to her account at all. If she needed money drawn out she would just give me her atm card and pin number.
My mom had no will, I didn't have power of attorney..anything. My mom died in May of 2007. I emailed regions to ask them how to close her account since she had died.
I can tell you these people do NOT pay attention to their emails. They responded to me as if I were the one with the account needing to be closed. Telling me I could simply call a 1-800 number and do it over the phone. I called their 1-800 number and was told that all I needed to do was go to my moms local bank branch and give them a copy of her death certificate and they would be more than happy to close her account.
Well I did just that and they refused to close her account saying that I needed to get a power of attorney. Excuse me....but if my mom is already dead isn't it a little to late to get one of those or am I missing something?
All I know is you watch someone you love wither away and it seems like everyone wants to give you nothing but HEADACHES about stupid little BS that should be easily taken care of.
Regions did and so did a number of other places that my mom had a account with.
But im through venting...the account is still open...it is overdrawn because they are taking $5.95 a month out for fees due to no deposits being made. Oh well I am so done arguing with stupid people over stupid crap!
Glad I don't bank with them!
Sassynsouthern73
Little Rock, Arkansas
U.S.A.
2 Updates & Rebuttals
Sassynsouthern73
Little Rock,Arkansas,
U.S.A.
Thanx you Robert.
#2Author of original report
Wed, December 12, 2007
My mom did not have any money in her checking account. When she went into hospice she had me draw what money was left out, except for enough to cover any checks that would go through and maybe a extra $50.00 bucks just to be on the safe side. I just wanted Regions to close the account plain and simple. I didn't want anything from them, there was no money left in the account...so I kinda figured they wouldn't have a problem closing the account. But apparently I was wrong lol. I had the same problem with her electric bill from Entergy. I called to close the account, told them who I was, gave them my ss# and my moms ss#, told them she had passed away and I needed to close her account. Guess what they told me in return...we need to speak with the account holder in order to do that, we cannot discuss any aspect of her account with you. WHAT! Even after I told them atleast THREE times she had died they still insisted they had to speak to the account holder. I don't know if it is just someone who clearly is not listening, maybe the just don't care or what but having someone act like that is the last thing you want to deal with after just losing your mom to cancer. I have worked in retail for many years and have never treated anyone the way I was treated. Be nice to people because you have no idea what someone maybe going through....good rule to live by. Thanks again though!
Robert
Wallingford,Connecticut,
U.S.A.
My condolences on your mother's passing.
#3Consumer Comment
Wed, December 12, 2007
The bank does need something, either a power of attorney or something from the probate court in order to turn her money over to her estate. For all they know you could be taking it from the bank to hide it from your siblings. It's not just a matter of turning over the money to you. They are not out to cause you more headaches, there are certains estate laws that have to be followed. I am not sure about your state but I think her estate still has to go through probate court whether she had a will or not. I think the court still has to determine what her assets are and who her assets will go to and if there are any claims against her. Try to contact an estate attorney and see what they can do to help out.
