- Report: #94513
Complaint Review: Regis Salon - Saint Louis Missouri
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Regis Salon
2480 St. Louis Galleria, St. Louis, MO Saint Louis, 63117 Missouri, U.S.A.
Phone:
314-863-2229
Web:
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Regis Salon ripoff Saint Louis Missouri
I asked the hairdresser for highlights that matched my existing ones and all the other services included in the $75 fee for them. She agreed and proceeded. She complimented my hairtype and said she wanted to be my permanent hairdresser and said that blowdry, flat iron, and trimming would not be any extra charge. When I got to the register, my bill waws $118 which included $75 for the uneven highlights, $15 for an eyebrow wax I requested, and $28 for a shampoo and cut that I was deceived into thinking was included or at least complimentary since she kept saying nothing she did exceeded me budget when I asked each time she proceeded to do something else. I called and was refused a refund by the manager and customer service even though I have a receipt and a legitimate complaint.
Shanelle
saint louis, Missouri
U.S.A.
Shanelle
saint louis, Missouri
U.S.A.
1 Updates & Rebuttals
Catherine
Dallas,Texas,
U.S.A.
WHAT TO DO ABOUT A BAD HAIRCUT
#2Consumer Suggestion
Thu, April 19, 2007
After years and years of bad haircuts or highlights, I have finally decided that I will not pay another penny to somebody who messes up my hair. The problem is that, after spending an hour or two with somebody, you feel a moral obligation to these people who you have had conversation with. It is emotional blackmail. They get paid from the goodness of people not to want to hurt other people's feelings, naturally. I have decided that NOBODY who messes up my hair gets an OUNCE of my kindness. Last week, I stook in Regis and caused a SCENE until the haircut was fixed. I scolded the manager for being incompetent at holding her employees accountable, and I scolded the hairdresser for not paying attention to my clear directions. I yelled so loud that the whole salon could hear me. I then spoke very loudly to the woman who fixed the haircut that she should be disappointed that she is having to fix a co-workers mistake rather than having a pleasant day with her own happy customers. The next hour and a half while I was there was VERY TENSE for all the employees, intentionally. The woman who did the original cut hid the entire time. Once the cut was done, I tipped the lady who fixed it and I informed the manager that I would not be paying for anything more and that she was lucky that I was not going to sue the salon. They did nothing to stop me. I finally turned the tables around on them. I suggest you stick up for yourself next time. IT WORKS!!
