- Report: #1331778
Complaint Review: Reliance Telephone Inmate Communications - Grand Forks North Dakota
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Author Not Confirmed
Why?
Reliance Telephone Inmate Communications
1533 South 42nd St Suite 200 Grand Forks, 58201 North Dakota, USA
Phone:
800-896-3201
Web:
http://reliancetelephone.com
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Reliance Telephone Inmate Communications / Reliance Telephone / RTS / RT / Reliance Telecom / Reliance Telecom Systems / Reliance Telephone Systems / Reliance Telephone Inc / RTI Monopoly: Spent upwards of $300, went 76 cents over on collect account, and received a threatening collections call from Kira who refused to let me speak with anyone else Grand Forks North Dakota
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A friend turned themselves in on a probation violation.
I started a collect account with Reliance Telephone in order to maintain contact with them. The website only accepts $150 for 30 days.
I used the $150 within the first four days, and went over by $0.76 (76 cents).
Just moments ago, I received a call from "Kira" in customer service. The conversation and tone was very condescending from the beginning, and sounded even worse than most collection calls I received when I was young ignorant fool with money. :) I pointed her tone out to her.
Kira then asked, "do you want any more calls to and from the jail?" in a threatening manner, as if I would lose contact with the individual.
I pointed this out as well, and stated that, "no I've switched to phone cards as your website only accepts $150 for 30 days".
Kira replied in a pedantic tone, as if I should've known already, that "you could've called us".
I stated that she was rude and threatening. In a rude tone she replied "Have a better day" and hung up.
I called back thinking I'd reach someone else. Nope. So I immediately asked to speak with her supervisor. She stated she is the supervisor, and that complaints were only accepted in writing. But then gave me an email address.
I called a different phone number for the company, the sales/service line, and was met with a similar tone and he said he couldn't do anything but try to find someone. I was placed on hold, and transferred back to Kira. LOL
Kira finally stated there may be someone else that I could talk to, so I was transferred to Anna (the long A - "ah"-na). This person(ality) was much more pleasant and stated that Kira was an assistant supervisor, and that she's the supervisor.
Anna increased the limit and all was fine. (For all I know, I could've still been talking to Kira, but Anna's tone was at least pleasant.
Clearly this company is trying to intimidate people who don't know better in order to get their money.
This is defined as EXTORTION. :)
Do not let them intimidate you.
