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  • Report:  #1270324

Complaint Review: Renu Derma - Salisbury Texas

Reported By:
GracielaK - Longview, Texas, USA
Submitted:
Updated:

Renu Derma
Salisbury, Texas, USA
Phone:
9036631237
Web:
Renuderma.com,
Categories:
Tell us has your experience with this business or person been good? What's this?

This company missrepresented their ad on FB. They offered a Trial of a face cream Renu Derma. To fill the name and information to pay for shipping, it takes the consumer to a "slightly" different page than their name. Nowhere there was a box to check agreeing to  a monthly shippment. When I received a 2nd jar, (two weeks after the trial jar)

I called to cancel and ask why am I receiving more. They put me on hold several times and after talking to the "supervisor" they will not refund me the $89.00 I was charged! I wanted to send back the 2nd jar. They played with words, got confused of the product I was calling about and kept saying  they are in California, when on FB it shows North Carolina. They sounded Asian.

They confused the consumer with their product names and different websites.  I know the original page the FB took me to fill my info did Not have a box agreeing to monthly shippments because I tried to do it again. Someone should stop this company from advertising on FB!



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