- Report: #1412082
Complaint Review: Republic Services - Kalamazoo Michigan
Reported By:
Laura -
Paw Paw, Michigan, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Republic Services
Kalamazoo, Michigan, United States
Web:
Republicservices.com
Categories:
Business Rating:
(0)
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Republic Services Allied Waste Double Charged Quoted Rate Kalamazoo Michigan
I recently moved. When I changed the service address with my garbage company, I was told that there would be an $18 delivery fee to deliver a container to my new home, or I could move the container myself for free. The container I had was disgusting so I agreed on the $18 to deliver a new container. Then I got my bill and see they billed me $18 twice - once for container removal at my old address and once for container delivery to my new address. When I contacted them to complain that I had never been informed I would be charged this fee twice they told me that it states on the back of the bill that a fee will be charged upon cancellation of service. But I didn’t cancel service - I changed my service address!! Would not credit me this fee even though I technically did not cancel service at all. What a way to treat your long-time customers.
