- Report: #1498661
Complaint Review: Republic Waste Services - Jennison, Holland, Phoenix Michigan, Michigan, Arizona
Reported By:
Jon H -
Grand Haven, Michigan, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Republic Waste Services
18500 N Allied Way Jennison, Holland, Phoenix, 85054 Michigan, Michigan, Arizona, United States
Phone:
877-698-7274
Web:
republicservices.com
Categories:
Business Rating:
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Republic Waste Services Allied Waste Price Increase with Lack of Legal Notice Required Jennison, Holland, Phoenix Michigan, Michigan, Arizona
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I have tried to resolve this by email three times, and once by phone. Their email form lets you submit a form, but never reply to the email, which is frequently used to hide accountability when wrong, duplicate or false answers are provided or used as stall tactic.
6/22/20 the trash service billed me in advance $39.27 for my "normal" three months of service for account 3-****-****03, which is not an account with a written service agreement (not commercial). Payment was applied for this amount 6/23/20. 6/30/2020, letter was received about a change in recycling portion of the service, cost increases, and "retroactive price increases" but that "we probably won't see an increase since most accounts were already increased in error in January."
7/20/20 they rebilled the same service, for the same period, and added $6.48 to the bill. This remains unpaid and is not due. I emailed them 7/25/20 with their own verbiage from Fee Disclosures (the legally binding contract) at https://www.republicservices.com/customer-support/fee-disclosures which say they can give ADVANCE notice of price increases, and if I don't like can contact them with my disagreement or cancel. This done logged in at https://www.republicservices.com/customer-support/contact-us with accurate information and timelines, along their own verbiage.
They respond 7/25/20 with a vague red tape message about needing to call them at 1-844-737-8254 or contact online with case 20200724-108077755. At this time, I had already called in at 877-698-7274 and Amanda? told me it was retro and they can't tell when annual reviews happen. She referred me to Terms Site, I told they violated their own terms/no advance notice. She said she would escalate, and 8/11/20 I just got the "refer to our Terms site" email on case 20200809-109011308.
7/25/20, my lawyer sent them docs and demand to refund at Jenison, Michigan location. Shame and shade on them! They keep referring me to the their own policy that they violated, and stalling me. BBB report mirros this one.
