barry
fort collins ,#2REBUTTAL Owner of company
Wed, March 12, 2014
Hello sir, i am Barry the owner of the company, i would like to apologize for your bad experience.However i do not believe that we are all bad people, or our process of cleaning carpet is terrible.We have used this process to clean over 50,000 homes in the 13 years that i have owned the business.Also we do offer truck mounted steam cleaning as an alternative and would be happy to clean your carpet the next time for free.
I feel in this case our quality control person failed miserably to resolve your problem.So i would not only clean the carpet for free but also reseal the carpet, with our best carpet sealer, to help with carpet wear and aid in effective cleaning next time.Again sorry for the inconveince.