- Report: #1065741
Complaint Review: Reservation Counter - Internet Internet
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Author Not Confirmed
Why?
Reservation Counter
Internet, Internet, USA
Web:
reservationcounter.com
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Business Rating:
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Reservation Counter Travelscape Expedia Very Deceptive Internet
On June 17th I went to the Country Inn and Suites website to reserve a room to be used in August. I made the reservation and did not receive a confirmation from the hotel as I usually do. Today July 8th, I called the hotel directly only to be told that they did not send me a reservation confirmation because I had booked thru Expedia. This was not the case. I called Expedia and they did not have a reservation and proceeded to transfer me to another agent whose name or company I could not understand as they were not speaking English. Although they asked for my credit card number to confirm which I did not give them, they could not find a reservation for me either. I then went back into my spam mail and found a confirmation from Reservation Counter for the date requested. I called them (India I believe) and was told that I did in fact have a reservation thru them and that it was fully paid using my credit card. I did not authorize the use of my credit card for anything more than "holding" the room. I have done this many times for many hotels and have never been charged until our arrival. I explained that I had gone on the hotels website and was told that to avoid this in the future I should, "call the hotel directly to make a reservation" This leads me to believe that they somehow link to the hotel website and portray themselves as legitimate hotels.
I was not advised anywhere that I was booking thru a third party booking system. It is deceptive and wrong. I called the credit card company and was given another number to call, the one on my credit card statement that has not been received at my home yet. I called the number 877-283-5585 and was told that I was the one who gave the credit card information and this is my own doing.
I hope that others are not so unfortunate.
