- Report: #919283
Complaint Review: reservationcounter.com - Internet
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Author Not Confirmed
Why?
reservationcounter.com
Internet, United States of America
Phone:
800 992-2694
Web:
www.reservationcounter.com/hotels/show/310879
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
reservationcounter.com they will lie to you and say the reservation is refundable but once you get their email confirmation you find out it is not. I had to call my CC to rfute the charge, Internet
This is a web site to make reservations for hotels. When I found it on line I actually thought I was contacting the hotel but found out later I was not. At the time of the call, AFTER, the girl (indian of course) got all my CC info , it was then that she said it was non-refundable. I told her to stop everything, I would not make this if it is non-refundable . That is when she flat out lied and said, "oh I was looking at something else", it is refundable if you cancel before 6:00 pm the day of arrival. I waited several hours for my email confirmation and when I did't get it I had to call again, 3 times actually, and finally got a person on the phone only when I punched the # for MAKING a reservation.
Once you make one, you can not talk to a real live person again apparently. It was not until I got them to send me my email confirmation that I learned it was non-refundable. I am so angry !!! But I called my charge card company and have refuted. Big hassle though. I have to wait until it post and then call a different # to refute it. They wont get away with it, but it just infuriates me that you can't trust what people say to you that are in business. I guess it is bests just to call the hotel directly (which I thought I was doing). Stay away from "Reservation Counter.com"
Once you make one, you can not talk to a real live person again apparently. It was not until I got them to send me my email confirmation that I learned it was non-refundable. I am so angry !!! But I called my charge card company and have refuted. Big hassle though. I have to wait until it post and then call a different # to refute it. They wont get away with it, but it just infuriates me that you can't trust what people say to you that are in business. I guess it is bests just to call the hotel directly (which I thought I was doing). Stay away from "Reservation Counter.com"
