- Report: #294719
Complaint Review: Residential Email LLC Via AT&T - Dallas Texas
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Residential Email LLC Via AT&T
att.com Dallas, Texas, U.S.A.
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Residential Email, LLC Via AT&T I continue to be charged Dallas Texas
I have contacted AT&T and Residential Email, LLC. I was told that I would receive a credit withing 2 billing periods. This was several months ago, and I still have not seen a credit.
It is crazy that AT&T will bill for these services (??) without any authorization from their customer, and will not take care of correcting the problem. AT&T forces us to contact Residential Email, LLC, where I have spent a lot of time trying to get through the red tape.
I keep trying ways to find ways to lower my monthly bills - not increase them. Because I work 3rd shift from home, I must have my phone and dsl service without interruption, which makes it very difficult to try and switch providers.
Debbie
Hazelwood, Missouri
U.S.A.
It is crazy that AT&T will bill for these services (??) without any authorization from their customer, and will not take care of correcting the problem. AT&T forces us to contact Residential Email, LLC, where I have spent a lot of time trying to get through the red tape.
I keep trying ways to find ways to lower my monthly bills - not increase them. Because I work 3rd shift from home, I must have my phone and dsl service without interruption, which makes it very difficult to try and switch providers.
Debbie
Hazelwood, Missouri
U.S.A.
2 Updates & Rebuttals
Debbie
Hazelwood,Missouri,
U.S.A.
Residential Email, via AT&T
#2Author of original report
Thu, January 10, 2008
Anyone that is being assed a fee from Residential Email, LLC via AT&T can call their Customer Service Department at 1-800-430-6314. Be aware though, that I have called them previously, told that the service (whatever that might be), had been cancelled, only to be billed again. This is definitely a rip off! I have threatened to contact not only the Better Business Bureau, but the Attorney General's office as well should I receive any additional charges on my phone bill. I was given credit by AT&T for the charges prior to my last bill, but was informed by AT&T that Residential Email, LLC may persist in obtaining any additional charges. Residential Email, LLC responded to my Ripoff Report with their Customer Service number. If I had not reviewed the Ripoff Report again after receiving my last phone bill, I would not have this number! It is a totally different number than what appears on my phone bill for them. Debbie
Virginia
Plantation,Florida,
U.S.A.
Please contact us for assistance
#3UPDATE Employee
Fri, December 28, 2007
Dear Customer, Unfortunately the information you have provided is not sufficient for us to assist you. Please contact our Customer Service Department at 1-800-430-6314 we will be happy to assist you. We are open 24/7. We sincerely apologize for any inconvenience or misunderstanding and look forward to helping you resolve this matter to your satisfaction. Regards, Virginia, Director Of Customer Service ResidentialEmail
