Steve
santa fe,#2Author of original report
Mon, December 15, 2008
After attempting all day to contact the person at the phone extension given it is impossible to get through. They delay any contact by screening "customer service" calls. After several attempts to have my credit card charges canceled I threatened to contact attorney generals office as well as the no call list for violations. I believe under federal and state law anyone has a 3 day right of refusal to cancel a purchase. They call on a Saturday perhaps so Monday can be beyond 3 days although it may be 3 business days allowed to cancel a purchase. I was finally told they would transfer my request for refund to the department that handles that for review and would be refunded in 30-45 business days. I suspect they will keep a big chunk of money for whatever "services" they can invent that they provided and only provide part of my money back. They did nothing for me. They called in violation of the no call list registry. And although I called immediately on the first business day after the Saturday they ripped me off, and charged my credit card $1997 they refuse to credit it back immediately which any company should be able to do. This company is a rip off!