The Consumerist
Tempe,#2UPDATE Employee
Wed, September 10, 2008
Contact the store you purchased it at. -- Many times the SEARS CARD won't do the 6mo deferred interest plan due to technical glitches and without judging your payment habits you may have accrued this amount accidentally or it was a fraud charge.-- Be specific and clear about your problem and how you want it resolved Do get this information from every employee you talk to Notes ______________________________ First Name: Employee ID# & Title: Time you called: Brief summary of what was said: Contact info(if possible): Best time to reach you: CLARIFY everything they say and make sure YOU understand what They are saying! Have your original receipts/ payments on hand and also when you get to someone who CAN do something at the store level / or phone level make sure you exchange the best contact info with that person ask for a courtesy call from them the next day if they get any info and look forward to speaking with them. all the managers names. (I think they are not at the store themselves though) Worse comes to worse seek legal counsel but not until as many of your options have been exhausted. And remember you get more flies with honey Cynthia tell the phone reps if the situation is handled admirably you will write good words for them if not well the Pen is mightier than the sword? Hope something here gets you somewhere, The company needs to get its act together to be the company I remember it used to be.