- Report: #1173787
Complaint Review: Revitaeye - Santa Ana California
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Author Not Confirmed
Why?
Revitaeye
3760 w McFadden Ave #B602 Santa Ana, 92704 California, USA
Phone:
888-206-0628
Web:
Revitaeye.com
Categories:
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Revitaeye Beau Derma Free trial offer & 30 day money back guarantee not honored plus unauthorized charges Santa Ana California
i ordered my free trial of two products, RevitaEye and BeauDerma, skin care products advertised with what appeared to be an endorsement by Oprah Winfrey. i paid $4.99 for each product to cover shipping and handling. There were no further details or conditions listed on the website i received sample sizes of each product with a brochure about what the products claim to do, but no real instructions. Although there were no purchase conditions stated, I know how these types of offers can lead to "automatic shipments", so I contacted the company through the email address on the accompanying brochure, [email protected], and told them I did not want to participate in any autoship program and did not authorize any further charges. This was done within 5 days of receiving the products. A week later, exactky 14 days from my initial order date, I saw 2 unauthorized charges on my bank statement; one for $85.99 and a second one for $89.99. I immediately called them and was told that the free trial was for 2 weeks, that the trial had expired at midnight the night before and that my email was not the correct protocol for contacting them to opt-out. The phone representative would do nothing, did not offer an opportunity to return the product, even though they state a 30 day money back guarantee - because I hadn't correctly contacted them within 14 days.
Buyer beware. There was no fine print to read listing any of these conditions. I contacted my bank and they said they could not remove the charges. Anyone considering buying this product should BEWARE. this is an unethical company and I have no idea if the product even does what it claims. what I do know is is this has been an expensive lesson. Also, I doubt Oprah would endorse such nonsense! STAY AWAY!
