Complaint Review: Revlon movers inc - Suwanee Georgia

I have a contract with Worldwide Van Lines for $1700 to move my stuff from Atlanta GA to Golden CO (a $400 deposit, and $1300 more on delivery in CO.) World wide Van lines said they should arrive in CO 5 to 6 days after they picked it up, but the contract said they have 30 days. World Wide Van Lines brokered the contract to Revlon Movers Inc, and Revlon Movers inc picked up my stuff on 7-29-10. Ken called me to assist getting the movers to my house in GA. In person they assured me it wouldnt be more than a week and my stuff would arrive in CO. (pickup was in a U-Hall rental truck and delivery was in a smaller Ryder rental truck.) They never contacted me again until I called Worldwide van lines on 8-3 to get an ETA. I left a message at 866-539-9985. Finally, after 6 days and 6 more messages I got a call back a rep from Worldwide van lines said it would be here in a week and to call Ken, I then called Ken(the dispatcher for Revlon Movers,) he said next week and that happened every week,for 3 weeks. Finally on 8-31 (33 days after pickup) I got a call and he said it was now going to cost me $2127.00 in total, And I had to have $1727 in cashiers checks to pay the driver, because I was 1200lbs over weight. I argued they were so late they were going to interfere with a trip I had planned for months and I didnt agree with that weight. He reduced it to $1527. The next morning when the movers arrived at my place in CO they were in a smaller rental truck than what they picked up in. They opened the back and it wasnt my stuff. The driver said that was someone elses stuff they were going to deliver later and they were going to set it to the side to unpack my stuff. I asked them to show me the weights of the truck and they produced some documents saying that a truck (nothing showing what specific truck it is) weighted 12860lbs in Terrell TX on 8-9-10 and another document showing the weight of a truck in Atlanta GA on 8-29-10 at 18580 lbs. I told them this was not acceptable and they told me to call Ken in Atlanta. I kept these papers, I then called the dispatcher from Revlon and he swore he wasnt trying to rip me off that that is the weight, I told him I wanted the truck weighted in my presence. He told me if I didnt pay the 1527 to them now, I would never see my stuff again. We argued and he then asked to speak to his movers in the truckt(their phones bettery died,) after which the guys left with the truck still loaded. I called him back again, and said I would pay, just get the guys back right now, and he then stopped taking my calls. After several hours he called back and said they would put my stuff in storage until I got back from CA since I was leaving that evening. I have been back from CA since 9-7-10 and call him everyday, and call Worldwide van lines everyday, but no one calls me back, and you cant leave a message at the number for the dispatcher 404-641-9725. I want my stuff delivered at the agreed upon price or less, for all the inconvenience and pain this has caused. I want this company fined or prosecuted in some way and I would like to see this on a national news show so other people dont get swindled like this. I have filed complaints with the BBB, the Dept of Trasportation, the Attorney Generals office, USAA insurance, and Tried to contact the police, but they say it is a civil matter. My understanding of the interstate law, from the dept of transportation website, the company can only charge 10% more than the original non binding estimate/contract. They are supposed to provide a re-weigh of the truck in your presence, and they cannot hold your belongings hostage. All of which this company has done, as well as being past the 30day delivery window when they first showed up in CO on 9-1-10 and now I still dont have my stuff! If anyone knows of anything else I can do, please let me know! BTW the company is: Revlon Movers Inc. 3255 Lawrenceville Suwanee rd suite P-301 Suwanee GA, 30024 And: Worldwide Van Lines 16192 Coastal Hwy Lewes, DE 19958 But the BBB said this: Your complaint has been applied to the following business: World Wide Van Lines, LLC 600 Linton Blvd., Suite 201-B Delray Beach, FL 33444

Update on 9-16-10 I spoke to the mover today, and he said he will not give me my stuff until I pay him, I told him I still have not seen my stuff, and I am not going to pay him until he shows me my stuff and re-weighs it in front of me. He was rude, and abusive. He asked me to hold for a minute, and I could hear him on another conversation and he was doing the same thing, arguing that they were going to pay him or not get their merchandise.

Company Snapshot REVLON MOVERS INC USDOT Number: 1995070