Complaint Review: Right Honda - Scottsdale Arizona

sorry, I dont agree with trade ins, because the dealer must make money on that car you are planning to trade in how do they do that? They give you a price a lot lower than what you could do if you sold it privately (unles its a VERY hot car and supplies are limited - ie the SCIOn XB and TC). I always sold my old cars privately, and have gotten more via that route than I would have at a dealer. Dealers will alwasy try to the least they can on a trade in, because they need to: 1) refurbish the car - clean, maintain and check it over, or/and make some major/minor repairs. THIS cost time and money. 2) then sell that car. i rather have that cash in hand than not see it when at the dealership. Again, being a sensible consumer, doing your research, asking questison, and not go in with head in the clouds (YOU do know that you dont have to buy that CAR that day. many dealership will work with you until you are happy with the price you are willing to pay - my roommate spent 6 months with a dealership for his car, till they finally gave in a gave it at the price he was willing to pay and if you are wondering why such a long time, we only have ONE Infinity dealership on the island) - you can walk away with te car you want, aat the payment and interest rate you want, and maybe some perks for free (like accessories, that you would have normally had to pay for).

Also forgot to add they tried to sneak some kind of life insurance expense onto the paperwork that I knew nothing about nor was ever discussed. This was to the tune of close to $1,000.Made em take it off.(Another simple misunderstanding I'm sure.) Also shook thier heads and said several times,"Quote", "We aren't making any money on this tremendous deal for you." Sure. Whatever.I believe you.

To Denny in Honolulu. I agree with much of what you wrote and say good for you that you have had your best experiences at the dealerships. How is it you are so fortunate all the time at those places.I use the same techniques you do. You said that Marc should just post something factual.How's this for factual. The last major dealership I went to pulled all of the following stunts on me. 1.Tried to lowball me by at least 40% on thier initial trade in offer. Then reluctantly offered another 2-3% more and acted as if I was trying rob them blind.Also said because my trade in was in mint like condition and such low miles,buyers would be suspicious about buying it,wondering why such a nice car was being traded in.The dealership in turn would have a hard time reselling it,thus the lowball offer.(They had to justify thier lowball offer somehow I guess) 2."Forgot" to include the rebate deduction on the financing paperwork.(A simple misunderstanding). A $2000 misunderstanding mind you. 3. Told me my payments would be X amount,then looked at the paperwork later and the payments were $16 more than quoted.(No explanation given there,another misunderstanding I'm sure.) 4. Used high pressure tactics at one point in the sales process. 5. Used low pressure subtle sales tactics at one point in the sales process.The unwary might not realize what was happening to them. 6.Initally told them I would pay cash ,several times in advance, if I chose to buy.No payments for me.They pulled my credit report anyways without telling me.Not a ripoff,but what the hell is up with that. 7. Lured me into thier dealership by telling me the truck I saw advertised on the internet was available.2 actually , almost identical to each other.They were magically sold when I got there.(Another misunderstanding I'm sure.)However,they did have a similar,slightly used one,with only 30,000 low low low miles on it(and grossly overpriced),that would be perfect for me. 8. Said if I changed my mind and chose to finance,they could match or beat the intrest rates out there.(They were higher than my credit unions rate I researched later for the Hell of it.) I won't go on anymore. No I did'nt buy from them.You say only a small percentage of dealers,salesmen,whatever are actually bad.Take a minimum of at least 2 to 3 of the above incidents and add them to my last 9 experiences at dealerships and ask me whats wrong with somebodys percentages.

I have friends and know many "car salesman" and a relative who sells cars, what you are posting is pure conjecture. Overly broad statement that only applies to a few percent than the entire "industry". A car salesman doesn't let you "stew' otherwise, I wouldn't have driven my car within one hour of walking into the dealership. within ten minutes after a test drive, I told them that I was not going to budge on the price, payment and my downpayment amount. I went in, knowng hte PRICE i wanted to pay, the monthly payments i was willing to make, and that the deal would only go through If i said it would. THE CUSTOMER always has control, not the salesman. Oh wait, you are probably referring to the whole in the wall, dump looking car sales lots. You get what you pay for if you deal with them. I've bought cars from private owners (great experience), used car lot (treated me very well) and from dealerships (best experiences). I accompanied my cousin to one of these "questionable" lots and we left 20 minutes later, knowing she was not going to deal with someone who was pushing for something she did not want. Marc, if you want to post something, please post something that is actually factual, and not something you made up on a whim.

Marc- I would have to disagree. There are some terrible salesmen out there. There are some there are very professional and helpful. The best way to rid my industry of the poor salesmen is to not buy cars from them. Walk out! Get away! Find one that is good and answers YOUR questions. There are good lawyers and bad lawyers. Some work for free and defend the rights of children etc. My first wife's attorney was horrible. I really appreciated his ineptness. Always vote with your pocketbook.

They get paid a cash bonus on the side by making you finance. The "I'll run it by my manager" is a load of crap. They go in the back room and take a break, letting you stew. First and foremost rule is not to let a customer leave the lot without buying on the initial contact. They don't want you to have any time to realize how bad they are screwing you. The last deadbeat I evicted turned up later, as a local car salesman. Most car salesmen should be shot and thrown into the same hole as the lawyers. You should hear how they laugh and joke about how they screwed you right after you leave the lot.

I think I might see what happened here. Original offer from the dealer was $21,000 for the vehicle and $4,000 for the trade. Next offer was $17,995 for the vehicle and $8,000 for the trade. The customer walks away with the perception they're going to pay $9,995... but- What you're really looking at here is a trade-difference offer. In the first offer, the START price of the purchase vehicle isn't $21,000, it's $25,000. $25000 minus $4000 = $21,000. The next offer is START price of $25,995 minus $8,000 = $17,995. In both instances subtracting the trade value from the 'bottom' number would be double dipping as the trade has already been removed from the 'bottom' number. The math doesn't really add up in my little theory up there, but it doesn't add up in the original poster's perception either. Were we to believe that scenario the dealership moved approximately $8,000.00 from their original offer to this customer. I tend to think that much of a difference from one trip to the desk to the next would mean a major loss of credibility. I have a feeling my scenario is closer to the truth... the problem is, we had a salesperson who was either 1) afraid of his customer or 2) afraid of his desk manager or 3) both. Had the salesperson been a little more clear with the offer from the desk, this likely would have had a different resolution. Also, when writing up the offer on a trade-difference deal, you have to make it clear what you mean. Sounds to me like the desk manager never put the start number on paper anywhere, which leads to a great deal of confusion. Oh well, just my 2 cents on what I think might have happened here.

I bought a new Honda from Right about 6 months ago. I used their fleet sales department. They found the exact color and trim level I wanted in CO, and told me it would take a week. True to their word, it was one week, and exactly the car, color and trim level I ordered. The transaction was smooth. I gave them the check and they gave me the documentation. Everything was exactly as negotiated. No paint or fabric protection, extended warranty, etc. The whole transaction took 30 minutes. There are some real scumbag dealers in Phoenix, but Right is OK.

Let's get a few things straight. Yes, I am a Sales Manager at another dealership. I have never worked at Right Honda. Like most of you I purchase a new car every few years. Unlike most of you I sell them everyday. Perhaps, I can give you a little insight. First, the salesman's job is just two things. Get the customer excited about the car and get a commitment. That's it. Do some fact finding. Find out things like how many passengers, hobbies, miles driven per year, color choices, options etc. Land them on a car that is affordable and within their budget. Do a great product presentation (feature & benefits). Then take them on a demo drive and invite them inside to show them some payment options. Our money is actually made on the lot not in the showroom negotiating. The money is made in the opening (vehicle selection, demo etc) not in the close. What happens is some customers believe what a friend may have told them. Hey! I got a 2.0% rate on my truck for 72 months. The customer may not understand financing or some of the basics in negotiating. They will try to make up a payment because they want to start low and work their way up. The will say something like Hey buddy I want to buy the SUV for $200.00 per month for 60 months with no money down. The SUV they are looking at is $43,000! The math just doesn't work. The may owe $12,000 or their trade in and believe it's worth that because that's what they owe. It's sometime frustrating but as a salesperson you must be professional, intuitive, understanding and most of all patient. Some people don't understand and you have to be patient and explain it in terms they will understand. Unfortunately, most sales people are lost. They can't perform simple arithmetic or educate the customer on values, payments and financing. The Sales Manager "loads their lips" which means he tells them what to say to the customer. Honestly, the salesman is a puppet. The salesman you had was probably a good guy and was trying to help you. Let's examine the facts as I understand them. First negotiation New Car $21,000 Trade $4,000 Difference $17,000 Second negotiation (agreed to by Amy) New Car $17,995 Trade $8,000 Difference $9,995 You stated that you agreed to the 9,995 figure because it was below your 10,000 budget. If what you are saying happened in the finance office the starting price of the vehicle would have been $25,995. I am sure you wouldn't expect a $25,995 for $10,000 after your trade. So this would lead me to believe it may have been the tax title and license. Every dealership has a sales process at that includes having the customer sign a disclosure prior to going to the finance office. It would have looked something like this. Selling price $17,995.00 Rebate Trade Allowance $8,000.00 Difference $9,995.00 Tax (7.8%) $779.61 Title & License $432.00 Doc Fee $350.00 Payoff Total $11,556.61 I estimated the fees above, because I don't know what their doc fee, plate and title cost is for the vehicle you purchased. But, even with the numbers you agreed to you would have paid more than 10,000. I didn't include any dealers adds like alarm, paint sealant etc. So perhaps that along with the fees listed above is where the difference came from? You seem very angry at the dealership and I don't recall reading in your posting if you actually purchased a vehicle from them. If you didn't then that's too bad. They gave you exactly what you wanted. Facts and advice: All customers want the best deal they can get. Even when I give them the best price or a one shot deal they still want more. When a customer states they don't want to negotiate they have already begun. It's not how much you give in negotiations it how many times you give. That's why we start at sticker and low ball the trade. The customer must always feel like they won. Don't confuse this with a win win. I mean the customer wins and the dealer loses. Not all deals make money. I take deals that lose money. My average profit on the front is less than you can imagine. We are talking hundreds of dollars not thousands. Out of the proceeds commission are paid to the General Manager, General Sales Manager, Finance Director, Finance Manager, Sales Manager, and Salesperson. Everyone else is on and hourly wage. Building expenses, advertising, inventory, wholesale losses. If customers didn't want to negotiate then Saturn dealerships would be taking over the industry. Come prepared. Bring an amortization chart with you; know the value of what you are buying and what you are selling. Don't argue that you want a lower rate if you don't know what you qualify for. Don't be combative or unreasonable. The dealer will listen to any offer. Please try to listen to theirs. Ultimately, perception is reality. Amy, if you feel like you got a bad deal then you did. If you aren't happy then go to the next dealer. Buy a car from the person that takes his time with you. That is concerned for you and your families well being. I have done this for years and have very loyal customers that purchase vehicles again and again. Please don't judge all of us by your experience with just one of us. I have worked 14 hours today and came home and read your post. I am not the best writer and it took me a long time to hunt and peck this out. I would appreciate any consideration when replying.

I DO NOT UNDERSTAND WHY YOU HAVE NOT RETAINED LEGAL REPRESENTATION. IF YOU FEEL YOU WERE CHEATED I AM SURE ANY ATTORNEY WOULD TAKE YOUR CASE, IF THE FACTS ARE AS YOU STATED??? I AM CONFUSED WHY SO MANY PEOPLE COMPLAIN TO EACH OTHER AND DO NOT USE THE CONSUMER AGENCIES SUCH AS THH BBB AND THE ATTORNEY GENERAL TO ELIVATE THERE CONCERNS. I FEEL THIS IS BECAUSE CONSUMERS KNOW THAT THEY ARE RESPONSIBILE FOR THEIR CONCERNS AND CAN NOT PROVIDE AN ATTORNY OR ANY CONSUMER AGENCY WITH THE DOCUMENTS NEEDED TO DEFEND THEIR STATEMENTS. I STRONGLEY SUGGEST THAT YOU CONSULT AN ATTORNEY OR FILE COMPLAINTS WITH THE BBB OR ATTORNEY GENERAL AND RECEIVE HELP FROM THEM TO ADDRESS YOUR CONCERNS. YOU STOP RELYING ON SLANDERING THIS COMPANY AND ITS EMPLOYEES WITH OTHER JADED CONSUMERS THIS WILL NOT PROTECT OTHERS IN THE FUTURE WHEN DEALING WITH AUTO DEALERS. OR DO YOU JUST REFER TO GOSSIP ABOUT OTHERS?!!! BECAUSE UNTIL YOU DO SOMETHING ABOUT THIS IT IS JUST ITLE GOSSIP!

She is %100 right and I qoute...... "Our first negotiation was $4000.00 for the trade in and $21000.00 for the vehicle. After that, we told Mark that we only had $10000 to spend. So, he came back and said $8000.00 for the trade in and $17995 for the vehicle"....And yet another qoute from Amy "and told us that our out of pocket cost would be $9,995 after the trade in and that would include taxes and everything" Ok.......Does anyone except Amy understand what she is saying here? The way it should have went was $9.995 OUT THE DOOR! That includes the $8000 trade allowance and the sales price of the vehicle @ $17.995 which when you take the trade allowance out of the price of $17.995 you end up with with...Tada!$9995.00. Simple math eh? Looks to me that the dealer is eating the 6-7 hundred in taxes and doc fees...Is amy wrong? No. In other words they tried to make her trade a wash so she can take a 8k loss so let me ask this? WHY would anyone in there right mind want to do That? Also before you all babtise the car "SALESPERSON" with fire, Leave him alone and go after his sales manager instead. Good luck Amy.

I was curious what Amy was trading in and it's approximate or book value. I haven't heard any prior complaints concerning Right Honda.

I know its always the car dealers fault...they are evil and work for satan... give me a break. car dealers are the only place you can go and negotiate on the price and ask to see things like invoice and such. when you buy clothes at dillards you cant see the "invoice" and you have no problem paying what the are asking. In todays information age you can get absolutly every single bit of information in a click of a mouse. If you go into an auto dealer and are not prepared with all the information you need, shame on you. Car dealers must follow strict guidlines that the federal and state gov. sets in place. 99 out of a 100 times its the misinformed consumer that is trying to rip the dealer off and then make claims like crook and liar when they cant get what they want..yep those d**n car dealers are such devils.. please they are intitled to make a buck just like you when you sell something..was there store on a dirt lot in the middle of nowhere..or did they have a nice building with air conditioning and nice furniture to sit on and employees to help you, well all those things cost money and they pay for them with the money they make when they sell cars..and i know your gonna say that i must be a car salesman...im not..however I am in sales and know what it is like to deal with well informed customers that understand things versus customers that can barley walk and chew gum at the same time...sounds to me like you better spit that gum out before getting off the couch to go car shopping again..

You think I could have driven off a dealer's lot without signing something? Steve, you're an idiot!!! Maybe you should learn how to read, then you would know that they told me my trade in was worth - $8,000. If you not willing to read what was previously stated, don't post a rebuttal. Oh, and Steve, If you think the prices on cars at a dealership are what you should have to pay, then you are a used car salesman's dream.

Amyin Scottsdale I have been a Rip Off Report Consumer Advocate for many years now. Trust me after a Rip Off Report like yours gets posted, Many clowns try to bash you. If the truth be known you might find out that the many of these clowns that come out of the wood work to post a rebuttal are car dealer employees. I at this time would like to invite you to a few Rip Off Reports that are my favorite ones that you might enjoy. Post your thoughts after you check them out. I am very sure that this car dealer would love to have this Rip Off Report disappear. It is a dam shame that our AG will not go after car dealer scams like they should be doing. http://www.ripoffreport.com/reports/ripoff38266.htm I am sure that "That an't No Bull" would like this report removed. http://www.ripoffreport.com/reports/ripoff5183.htm I am sure that Bell Road Toyota would love to have this Rip Off Report deleted. I can't understand why a few VET's have not responded to this report. http://www.badbusinessbureau.com/reports/ripoff36168.htm Senator John McCain it seems was no help to this car buyers family. Some fat cats sit on their FAT a*s! What's up with you Senator John McCain? Aren't you a VET? Why did you not try to help this car Buyer's family? I was told you were NO HELP! The more money they make, the more reality they loose. They say they are serving this country in DC. I don't think so. I think they serve thmselfs! I am sure that this car dealer would not want you to read these reports. http://www.badbusinessbureau.com/reports/ripoff92861.htm I am sure that Nissan would not want you to read this Rip Off Report. http://www.ripoffreport.com/reports/ripoff94549.htm Here is some good reading for you Chrysler/Jeep buyers. http://www.ripoffreport.com/reports/ripoff88087.htm Try this one. http://www.ripoffreport.com/reports/ripoff91385.htm Amy this report kicks a*s. This car buyer was more then willing to Picket the dealer. Check out his picture. http://www.ripoffreport.com/reports/ripoff5137.htm Next, I can't understand why car dealers do not want to give car buyers their down payments back if the car deal falls apart. http://www.ripoffreport.com/reports/ripoff83964.htm I am very sure that this car dealer would love to have this Rip Off Report disappear. It is a dam shame that our AG will not go after car dealer scams like they should be doing. http://www.ripoffreport.com/reports/ripoff38266.htm You think Bill Heard Chevy would like to see this Rip Off Report go away? http://www.ripoffreport.com/reports/ripoff52158.htm I feel this Rip Off Report is HARD PROOF that 49 AG's are not doing their job. They are sitting on their backsides and letting car dealers do what ever they want to consumers. In this country I feel we consumers only have on AG that has a big set of balls to go after auto dealer deception. Shame he is not in all states. Go look how he kicks a*s. Mr Eliot Spitzer you can call me anytime if you need some extra help when you go after an auto dealer for deception! My hat is off to you. Maybe one day I can post my thoughts on other AG's in this country. Go to these URL's below and read how New York's AG's office goes after car dealers that they feel are not playing fair! http://www.oag.state.ny.us/press/1999/jul/jul14b_99.html http://www.oag.state.ny.us/press/2000/oct/oct26a_00.html http://www.oag.state.ny.us/press/2002/nov/nov07a_02.html http://www.oag.state.ny.us/press/2001/dec/dec13e_01.html http://www.oag.state.ny.us/press/2001/dec/dec13b_01.html http://www.oag.state.ny.us/press/2001/may/may30b_01.html http://www.oag.state.ny.us/press/2002/apr/apr19b_02.html http://www.oag.state.ny.us/press/2002/jan/jan14b_02.html http://www.oag.state.ny.us/press/2000/oct/oct12a_00.html http://www.oag.state.ny.us/press/2001/aug/aug09a_01.html http://www.oag.state.ny.us/press/2003/mar/mar12b_03.html http://www.oag.state.ny.us/press/1999/sep/sep30e_99.html http://www.oag.state.ny.us/press/2003/mar/mar18b_03.html http://www.oag.state.ny.us/press/1999/dec/dec06b_99.html http://www.oag.state.ny.us/press/2002/feb/feb28b_02.html http://www.oag.state.ny.us/press/2000/mar/mar28a_00.html http://www.oag.state.ny.us/press/2002/nov/nov07b_02.html http://www.oag.state.ny.us/press/2001/dec/dec13b_01.html My hat is Off to Eliot Spitzer is a man that all consumers in New York should thank. He has the balls to spank car dealers that are reported to be playing deceptive car buying games. It is a shame I can't say the same about other AG's Now on to more food for thought. You said that you would have sent your friends and family to this car dealer if they had done you right. Think about this for a sec. Not a good move if you ask me. Some car dealers will say "Come join our family" or "Come get that Special Family Feeling that we give to all our customers" What's that all about? They just want you to like them and come back again and again. This way a car buyer will fall into what I call an U.C.Z. ="Unsafe Comfort Zone. Once you fall into this U.C.Z. a few things will happen. First you might feel that you can only trust that car dealer. You will come back again and again. If you do, they will feel that they now can go deeper each time you come back. Because you are in your very own U.C.Z. They feel that you will not go anywhere else because you LIKE THEM! Think about it. If a car buyer goes to the same car dealer every time, they are known by name, and many times the buyer will say. "Well, Time to come back to you guys again and get GREAT SERVICE and buy a new car again". DUMB Never do that. You are screwing yourself in a big way! Next, you might send your friends to your VERY OWN U.C.Z. That can be a thing you might not want to do to your friends. If you fall into this U.C.Z. you will want to believe what they tell you. You know things like what they are going to give you for your trade is fair. Maybe the price they give you for an extended warranty is a good price, or maybe they are giving you the lowest interest rate. Yea right! When a car buyer creates their very own "Unsafe Comfort Zone" they screw them self's in a big way. That's not good. You need to do what I would do. That is Never trust anybody, Go to the car dealer and run that salesman ragged. Run him or her all over that lot. Test drive many cars that you do NOT want to buy no matter what price they through at you. If you hate a black SUV, then test drive a black SUV. If you do not like bright yellow, go test drive a bright yellow car. If you want a 4 door truck, test drive a 2 door small cab. Make sure you have your sneakers on, so you are ready to run him or her ragged. What I am saying is to wear that salesman out, run that jerk all over the lot. Once you get in a car or a truck for the test drive, cram peanut butter in both ears and take that jerk for a VERY LONG test drive. Who wants to hear his or her BS anyway. I am telling you to run that jerk ragged until he wants to get rid of you. Then the price he will give you on what you WANT to buy will be somewhat better just to get you out of there so he can look for easier prey. Think about it for a second. How many rip off reports on auto dealers mention the fact that the car buyer was held at the car dealer for a long time. They were wearing out the buyer! So now it is the buyer's turn to run the sales staff crazy! Treat the salesman like a fish on the line. Yank that F,,,ker all over the place. He will get tired and give up on you and toss out a "Minnie" car deal just to get you away! We have some local Media that knows me very well and they do not like to let me have any air time. I am thinking of spanking a local Phoenix TV station real HARD for not airing a news story that is and was very important for car buyers. Try "maybe NO Safety RECALLS for some new car buyers. This TV station said that is NOT NEWS a consumer can use! Their reporter told me they got BUSTED for SAND BAGGING until sweeps. Some of what I do is something your local newspaper and local TV and talk radio stations should be doing for you. They don't because they worship their advertisers. MO money from car dealers is much more important then protecting you from deception. Amy think of this. Why is it that you almost NEVER see a newspaper or TV station do a big story on local car dealer scams? They don't like to bite the hands that feed them. Here in AZ I think the car buyer has no clue as to how deceptive a car dealer can be. Can't get any local media to talk about car dealers and their scams. If you want to put what I am saying to the test, try this hat on for size. I have been listening to KFYI for maybe 11 years. I can say they get my attention with some of the topics that they have. You might say I enjoy 550 KFYI. They have a "Talk Show Host" named Bruce Jacobs. He does not seem to be a bad guy. Some might say he is fun to listen to. So one day I contacted him to ask why is it that he will talk about pretty much anything people want to chat about except Car Dealer Scams? So I decide to put him to the test. I email him at [email protected] and ask him why is it he never talks about "Auto Dealer Scams" Email Bruce and ask him about why he does not chat "LIVE" about car dealer scams. Then post his reply on this Rip Off Report. I would love to see what he tells all who email him. His email address is [email protected] He works at 550 KFYI, AM, Phoenix. Call him up @ 602-258-5394 from 5AM to 8AM and ask him on his morning show is Bogart Right about why he will not chat LIVE about car dealer scams.

I keep reading your report and its make no sense at all. I bet the real issue was you trying to squeeze evey dime out of a dealer for a car you could not buy. You never said what your trade was. Plus if you are paying cash no contracts are needed . You need to wake up and get a grip on common sence. (did you pass math)

Why would I spend my time writing this report if I wasn't positively clear what happened that day? I have better things to do with my time. I just want to warn people not to go to Right Honda so they don't have to get subjected to the same sales tactics that I had to endure. That is what it really comes down to. I don't feel like going through all the details again. OK, so maybe I can't call them crooks because I didn't sign the contract that they wanted me to sign, but I can write about my experience and warn others so they don't have to go through what we went through. I will not be intimidated into keeping silent because they have my information. I KNOW what happened, I was there and so was my husband. Like I said before, who are you going to believe, a used car salesman or me? I am still waiting on a response from Right Honda......

Im sorry about the experience you had buying a car sometimes is not alot of fun. I did have a question about the tactics they used. If you were going to have to write a check from your home equity account how did they expect you to miss the extra 8000 dollars. I know contracts can be confusing and all but no matter what they were or were not trying to do to you they were going to have to ask for a check from you right? It just seems strange that they would agree to terms with you then 20 min later try and collect 8000 more then you agreed to. It seems more likely that both parties had a comunication break down, then them trying to steal extra money from you. my advice to you would be to do some research on your trade in with kelly blue book online and see what trade in value in fair to good condition is and then check online for dealer cost on the new car. most of the time the dealer will be a few hundred back of the kelly fair condition value and be happy with a few hundred dollars above their cost on the new vechicle. Also always get everything in writing prior to finalizing the paperwork. Again the fact that you were going to have to write a check moments after you signed the contract makes it hard to swallow the "liar" and "crook" theory Also Im sure that the salesman and people you named in your above letter and then defended the right to slam them would know excatly who you were if they ever read this and may have things like your address and work place and such, so its always better to use first names or none at all. Just some advice from a fellow consumer. anyway better shopping to you and your family in the hunt for a new vechile

I would like to began by asking a few questions. You said that the car was $21000 to began with and the trade in value was $4000? the car dealer went to $8000 on your trade(doubling what they originaly gave you) then also took an additional $3000 off the asking price of the car you were buying? so a $7000 dollar swing in a matter of minutes. I have been buying import cars all my life, honda's, toyota's and so on and know there is less then 3000 total mark up in any of honda's cars and some have less. So this huge instant savings of 7k seems odd. never the less im with you so far. however the term "bait and switch" means when a dealer advertises a certain vechile at a certain price and equipment and then when you get there they try and sell you something else, so "bait and switch" never happened. Also i seems to me and again i wasnt there but you said you told the sales man you had your trade and 10k to spend why then were you looking at a $21000 dollar car? and one more thing if this was an attempt to rip you off i believe that there would have to be a lot of people involved in a not so well thought out plan...the salesman would tell his manager...his manager would then have to tell the finance manager...the finance manger would tell the accounting office...all this on the hopes they could slip a 8000 dollar higher contract infront of you...im with the first girl who responded. i think there was a misunderstanding in the numbers and you did the right thing by leaving but now your doing the store and named employees a horrible disservice calling them liars crooks and using phrases like bait and switch completley out of context. I wish you better luck in your next buying experience

Several car dealers here in town have used that same term "out of pocket". Here it usually means a lease or buy back, of some sort. One car dealer puts a very low price next to the picture of some vehicle. Read the fine print and your "out of pocket expense" is xxx amount of dollars. Then you either turn in the vehicle after so many years or they agree to buy back the vehicle at some agrred upon amount. You post sounds like one of these "deals".

Melisa, There was no misunderstanding. Our first negotiation was $4000.00 for the trade in and $21000.00 for the vehicle. After that, we told Mark that we only had $10000 to spend. So, he came back and said $8000.00 for the trade in and $17995 for the vehicle. He told us with this deal we would be paying under $10000, which is what we requested. I was hesitant, like I said, I wasn't planning on buying a car "that" day but I thought this was a good deal. The reason why my husband and I know that our out of pocket cost was to be under $10000 was because it was repeated over and over again because I didn't believe him. I guess I had a right not to. When they gave us the actual contract, It was NOT the same as what was negotiated. They said they would give us $8000 for the trade and it would be $17995 out of our pocket. Quite different than what we talked about. Oh, and by the way, I can and will use first and last names when I feel that I have been LIED to. The difference between $17995 and $10000 is about $8000. $8000 is what they tried to con me out of so I feel justified in calling them CROOKS. And, when you offer one deal and switch it to a completely different one without letting the customer know that is BAIT and SWITCH. Whoever wrote the previous rebuttal, sure sounds like a used car salesman. Next time you write a rebuttal, you might want to figure out how to spell "Melisa".

HI I ALSO HAVE BOUGHT A CAR FROM RIGHT HONDA AND HAD A WONDERFUL EXPERIENCE. I READ YOUR COMPLAINT AND IT SEEMS TO BE MISSING SOME IMPORTANT FACTS. WHAT WAS YOUR TRADE IN AND HOW MUCH DID U THINK IT WAS WORTH COMPARED TO ITS TRUE VALUE ECT ECT. ALSO YOU ACUTALLY NAMED FIRST AND LAST NAMES OF PEOPLE INVOLVED WITH OUT SUPPORTING ANY FACTS...YOU SAID THEY TRIED TO STEEL $8000 DOLLARS FROM YOU THEN YOU STATED THEY WERE $3000 over list price. you used terms such as "bait and switch" "liars" and "crooks". This sounds extreme. there may have been a misunderstanding and you did the right thing you left but doesnt make them crooks..did you go else where and get the deal you thought you had? or were the numbers just not obtainible? like i said i had a wonderful expreince with right honda and would recomend them to any of my freinds