- Report: #1219657
Complaint Review: Rimrock Kia Of Billings - Billings Montana
-
Author Not Confirmed
Why?
Rimrock Kia Of Billings
412 South 24th St W Billings, 59102 Montana, USA
Phone:
406-651-5500
Web:
http://www.rimrockkia.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Rimrock Kia Of Billings Talked into buying a brand new car, 40 days later, I can't drive it Billings Montana
On or about February 19 or 20th, I purchased a car from Rimrock Kia of Billings, Montana, while I was in transition from Fairbanks Alaska to Florida on an extended vacation as my current vehicle was not working correctly. I originally wanted to purchase a 2015 Kia Forte for $14,500 but I was unable do to my work history, being in transition, but Rimrock was able to get me into a brand new demo 2014 Kia Optima Hybrid for roughly $33,000, which amounted to $1,000 down, and $780 a month plus full insurance, none of which should have been a problem, as I had planned to use the vehicle to drive for Uber Rideshare Taxi to support myself, and that would have made all my payments in Florida.
Rimrock Kia issued me a 30 day temporary tag for my car, and they assured me that my title and registration applications would immediately be mailed to Alaska to the DMV there so I could get my Alaska plates and registration as I was planning to move back to Alaska eventually, but I wanted to work for Uber while I was in Florida. After a month of not hearing from the Alaska DMV, I called Rimrock, and found out they had not mailed any paperwork, and that they were confused as to where to send my paperwork. Again, they promised to send my paperwork to Alaska, but after another week, just a few days prior to my temporary tag expiring, I called them again, and they had finally mailed it. However, I learned that Montana dealers do NOT incude tags and registration into the loan, so now I find out that the Alaska DMV is getting my application with no money, and I have to overnight them a check, and then I have to get a friend to go process the application, and then mail me my plates.
On my trade-in. I traded in my 2007 Cadillac CTS which I still owed money, again, no problem, Rimrock would immediately pay it off. Three weeks later, I start to get phone calls from my old lender, stating that I owed them money, wanting me to continue to make payments on a vehicle I NO LONGER OWN! But the bank kept calling, and after about 10 days, the calls stopped leading me to assume that they finally got Rimrocks payoff check.
Rimrock has been very less then helpful, the person doing the tags and registration is very rude, and today, April 1st, I am without a car to drive, as my temporary has expired, and Alaska still has not received my title and tags appilication. I have not worked, but fortunately some good friends are helping with my first car payment, so I will be taking my car and hopefully trading it in on a smaller, probably Kia Rio or Forte, and I will tag it right here in Florida and then I will have to reregister it when I return to Alaska. Rimrock talks a good game, but they have provided less then stellar support, and I hope anyone who reads this will reconsider before going to purchase any vehicle from them.
1 Updates & Rebuttals
Ernie Lee
Billings,Montana,
USA
Richard Hayden File
#2UPDATE Employee ..inside information
Wed, May 13, 2015
Thank you for the opportunity to discuss the Richard Hayden file of North Pole Alaska.
Richard brought in quite a challenge looking for an upgrade of vehicles due to the status of his credit file and Poor equity position in his old 2007 CTS. Fortunately for him, we were able to get financing for him through a 2nd tier lender, Santander. They have higher requirements of verfiication of income, residence, and credit file and unfortunately it took a few extra days to get Richard's file complete. His payoff was made as soon as his contract was finalized as he provided Santander the docuements they had requested. We were as frustrated as Richard was in waiting for the acceptance of the lender.
As to licensing, in the State of Montana, they will not allow a dealer to provide plates at the dealership, they are done on a direct basis with the State of Montana and the customer. We have no system to plate a vehicle at the store. Add to that, we don't sell many vehicles to people who have and address in Alaska but are living in Florida. Talk about a bi-coastal deal, right? Fortunately, we were able to work through these quandry's and Richard was able to finalize his papers once we had correct instructions from him as to what he needed us to do.
Now, let's talk about courtesy and respect. Both are things that should be provided to the customer in all situations no matter how tenuous or difficult. For Rimrock's title clerk to be less than courteous is unacceptable and a note will be placed in her file so that she knows how serious we take customer service. On behalf of Rimrock Kia, I apologize for this breakdown, it was never our intention Richard.
Once again, thank you for letting me complete the Richard Hayden file discussion. Drive safely!
