Frank
Houston,#2UPDATE Employee
Sun, October 17, 2004
CUSTOMER ORDERED SPECIAL ORDER LOWENHART 3 PIECE FORGED WHEELS STAGGERED AND IT TAKES 6 TO 8 WEEKS TO MAKE AND SHIP IN. CUSTOMER RECEIVED WHEELS AND WE HAVE TRACKING AND DELIVERY CONFIRMATION . GO TO UPS.COM AND TRACK 1ZA8Y938A84292 . ANY SPECIAL ORDER LIKE THIS TAKE A LOT OF TIME AND PATIENCE. THANKS FOR THE BUSINESS,
Carl
Seattle,#3Author of original report
Tue, August 31, 2004
I finally get Sonny on the Phone and ask to change wheel size - being that is the reason I cannot have the wheels on time. Offering to pay the difference. He informs me that they are on the way from Japan and there is no way he can change the order. I then inform him of the calls I have made. He stalls for a second and then informs me that he has his own source and does not deal with the folks I called. So again I call him on it and ask where did you order the wheels from. He refused to tell me. In other words - no wheels on order. His website states they have 4-6 weeks to ship - but on the phone they claim same day. When I call and ask why he claims that his employees often make mistakes about shipping, but did not offer and appology or a reolution. I found Rimstop on ebay and - I have forwarded this to ebay as well. Next I am placing calls to the Houston Police and to the FBI office in Houston. Ripping people off across state lines is a federal crime.
Carl
Seattle,#4Author of original report
Tue, August 31, 2004
I finally get Sonny on the Phone and ask to change wheel size - being that is the reason I cannot have the wheels on time. Offering to pay the difference. He informs me that they are on the way from Japan and there is no way he can change the order. I then inform him of the calls I have made. He stalls for a second and then informs me that he has his own source and does not deal with the folks I called. So again I call him on it and ask where did you order the wheels from. He refused to tell me. In other words - no wheels on order. His website states they have 4-6 weeks to ship - but on the phone they claim same day. When I call and ask why he claims that his employees often make mistakes about shipping, but did not offer and appology or a reolution. I found Rimstop on ebay and - I have forwarded this to ebay as well. Next I am placing calls to the Houston Police and to the FBI office in Houston. Ripping people off across state lines is a federal crime.
Carl
Seattle,#5Author of original report
Tue, August 31, 2004
I finally get Sonny on the Phone and ask to change wheel size - being that is the reason I cannot have the wheels on time. Offering to pay the difference. He informs me that they are on the way from Japan and there is no way he can change the order. I then inform him of the calls I have made. He stalls for a second and then informs me that he has his own source and does not deal with the folks I called. So again I call him on it and ask where did you order the wheels from. He refused to tell me. In other words - no wheels on order. His website states they have 4-6 weeks to ship - but on the phone they claim same day. When I call and ask why he claims that his employees often make mistakes about shipping, but did not offer and appology or a reolution. I found Rimstop on ebay and - I have forwarded this to ebay as well. Next I am placing calls to the Houston Police and to the FBI office in Houston. Ripping people off across state lines is a federal crime.