Dennis
Knoxville,#2Author of original report
Mon, April 26, 2004
R.L. Stevens & Associates DOES THE RIGHT THING Several weeks ago I submitted a report to this on-line service after being unable to reach a satisfactory conclusion with the field personnel of RL Stevens & Associates. Unfortunately, I may have been a bit quick on the trigger to post that report. Upon elevating my issues to an appropriate level within the RL Stevens organization, what appeared to be a rip-off of the first order actually was closed in a highly professional and non-confrontational manner. I can now say that the senior executive team met me more than half way. After extending a professional apology, which I believe was sincere, the senior management team at RL Stevens & Associates dealt with my issues completely and in a satisfactory manner including a mutually agreed upon settlement of our outstanding financial issues. As a result we have completed our affiliation in an upbeat and professional manner that supports their claim of being a professional organization and exercised a mutual release. In the end my unpleasant and unfortunate experience early on ended in satisfactory closure for both the firm and me. As it turns out the company stood behind the promises that were made in the sales process.