- Report: #55899
Complaint Review: Robinsons- May Co - San Diego California
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Author Not Confirmed
Why?
Robinsons- May Co
7057 Friars Road San Diego, 92108 California, U.S.A.
Phone:
619-291-5800 x 2140
Web:
N/A
Categories:
Business Rating:
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Robinsons May Co FURNITURE RIPOFF ripoff deceptive company. TIME WASTERS San Diego California
On 2/6/2003 My wife and I went to the Fashion Valley Robinsins store and bought a new sofa, love seat and recliner.
Delivery was promised at the end of the month. It didn't happen. In the first week of March I called to see when we could expect our furniture and was told it was expted in three weeks. we waited and I called again, and was told the coutch and love seat where in but they are still waiting for the recliner.
I called the salesman after about two weeks, and he told me to call the delivery department and have them deliver the furniture that they did have. I called them and was told they couldn't deliver until all the furniture was in. On 4/29 they delivered the furniture. The couch was damaged. When I called customer service I was told that the furniture that we had purchased had been discontinued and there were no couches in the warehouse. I was told the only choice that I had was that they I could return it for full credit or they could send a repairman to fix it. I then told the customer service rep. that those choices were unacceptable, and to locate a coutch from floor stock at a store and make an exchange. She did locate one, but I am still waiting.
Today I tried to call the president of Robinsons. Mr. Isreal at (818) 766- 4111 and am waiting for a call back, fat chance. His address is 6160 Laurel Canyon Blvd. N Hollywood CA 91616 and he can expect a letter.
Terrance
El Cajon, California
U.S.A.
Delivery was promised at the end of the month. It didn't happen. In the first week of March I called to see when we could expect our furniture and was told it was expted in three weeks. we waited and I called again, and was told the coutch and love seat where in but they are still waiting for the recliner.
I called the salesman after about two weeks, and he told me to call the delivery department and have them deliver the furniture that they did have. I called them and was told they couldn't deliver until all the furniture was in. On 4/29 they delivered the furniture. The couch was damaged. When I called customer service I was told that the furniture that we had purchased had been discontinued and there were no couches in the warehouse. I was told the only choice that I had was that they I could return it for full credit or they could send a repairman to fix it. I then told the customer service rep. that those choices were unacceptable, and to locate a coutch from floor stock at a store and make an exchange. She did locate one, but I am still waiting.
Today I tried to call the president of Robinsons. Mr. Isreal at (818) 766- 4111 and am waiting for a call back, fat chance. His address is 6160 Laurel Canyon Blvd. N Hollywood CA 91616 and he can expect a letter.
Terrance
El Cajon, California
U.S.A.
